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- Acted as the Subject Matter Expert (SME) for a new business application, leading triage calls during production issues for premier clients while supporting 5+ additional applications within the Embedded Finance platform for financial services at JPMorgan Chase. ● Managed client onboarding by executing API calls using Bruno and collaborating with developers, product teams, and vendors, following Change Management processes to ensure successful integrations. ● Presented monthly SLA metrics to executive leadership, including latency, availability, failure rates, incident reports, change management, and outages, partnering with stakeholders, product, and development teams to deliver accurate insights. ● Drove resolution of 40+ incident tickets related to 4xx/5xx errors by identifying root causes, code defects, mitigation plans, and detection methods, while supporting 30+ production deployments and managing Service and Change Requests in JIRA and ServiceNow. ● Helped meet SLA goals by using Datadog, AWS Console, and Splunk to investigate logs, monitor performance/Application Performance Management, and troubleshoot production issues.…- Acted as the Subject Matter Expert (SME) for a new business application, leading triage calls during production issues for premier clients while supporting 5+ additional applications within the Embedded Finance platform for financial services at JPMorgan Chase. ● Managed client onboarding by executing API calls using Bruno and collaborating with developers, product teams, and vendors, following Change Management processes to ensure successful integrations. ● Presented monthly SLA metrics to executive leadership, including latency, availability, failure rates, incident reports, change management, and outages, partnering with stakeholders, product, and development teams to deliver accurate insights. ● Drove resolution of 40+ incident tickets related to 4xx/5xx errors by identifying root causes, code defects, mitigation plans, and detection methods, while supporting 30+ production deployments and managing Service and Change Requests in JIRA and ServiceNow. ● Helped meet SLA goals by using Datadog, AWS Console, and Splunk to investigate logs, monitor performance/Application Performance Management, and troubleshoot production issues.

Adiana Artykbaeva

DevOps Developer, Cloud Developer, Full Stack Developer, +2

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- Acted as the Subject Matter Expert (SME) for a new business application, leading triage calls during production issues for premier clients while supporting 5+ additional applications within the Embedded Finance platform for financial services at JPMorgan Chase. ● Managed client onboarding by executing API calls using Bruno and collaborating with developers, product teams, and vendors, following Change Management processes to ensure successful integrations. ● Presented monthly SLA metrics to executive leadership, including latency, availability, failure rates, incident reports, change management, and outages, partnering with stakeholders, product, and development teams to deliver accurate insights. ● Drove resolution of 40+ incident tickets related to 4xx/5xx errors by identifying root causes, code defects, mitigation plans, and detection methods, while supporting 30+ production deployments and managing Service and Change Requests in JIRA and ServiceNow. ● Helped meet SLA goals by using Datadog, AWS Console, and Splunk to investigate logs, monitor performance/Application Performance Management, and troubleshoot production issues.…- Acted as the Subject Matter Expert (SME) for a new business application, leading triage calls during production issues for premier clients while supporting 5+ additional applications within the Embedded Finance platform for financial services at JPMorgan Chase. ● Managed client onboarding by executing API calls using Bruno and collaborating with developers, product teams, and vendors, following Change Management processes to ensure successful integrations. ● Presented monthly SLA metrics to executive leadership, including latency, availability, failure rates, incident reports, change management, and outages, partnering with stakeholders, product, and development teams to deliver accurate insights. ● Drove resolution of 40+ incident tickets related to 4xx/5xx errors by identifying root causes, code defects, mitigation plans, and detection methods, while supporting 30+ production deployments and managing Service and Change Requests in JIRA and ServiceNow. ● Helped meet SLA goals by using Datadog, AWS Console, and Splunk to investigate logs, monitor performance/Application Performance Management, and troubleshoot production issues.

Available to hire

Chicago, United States

Acted as the Subject Matter Expert (SME) for a new business application, leading triage calls during
production issues for premier clients while supporting 5+ additional applications within the Embedded
Finance platform for financial services at JPMorgan Chase.
●
Managed client onboarding by executing API calls using Bruno and collaborating with developers, product
teams, and vendors, following Change Management processes to ensure successful integrations.
●
Presented monthly SLA metrics to executive leadership, including latency, availability, failure rates, incident
reports, change management, and outages, partnering with stakeholders, product, and development teams to
deliver accurate insights.
●
Drove resolution of 40+ incident tickets related to 4xx/5xx errors by identifying root causes, code defects,
mitigation plans, and detection methods, while supporting 30+ production deployments and managing Service
and Change Requests in JIRA and ServiceNow.
●
Helped meet SLA goals by using Datadog, AWS Console, and Splunk to investigate logs, monitor
performance/Application Performance Management, and troubleshoot production issues.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Site Reliability Engineer III at JP Morgan Chase

August 1, 2025 - Present

Acted as the subject matter expert for a new business application, leading triage calls during production issues for premier clients while supporting 5+ additional applications within the Embedded Finance platform for financial services at JP Morgan Chase.

DevOps Engineer at The Hartford

December 1, 2021 - July 1, 2025

Significantly reduced latency for critical services with AWS SQS to decouple AWS Lambda and RESTful APIs, enabling asynchronous request handling, message retention during downtime, and efficient, on-demand Lambda-driven workflows to promote low-latency architecture with seamless API integration.

Cloud Support Engineer at Fidelity National Information Services, Inc. (FIS)

December 1, 2019 - November 1, 2021

Investigated 150+ incidents per quarter via PagerDuty by collaborating with cross-functional teams to troubleshoot Kubernetes clusters (AWS EKS), resolve networking connectivity, implement Horizontal Pod Autoscaling, ensuring system stability and scalability during on-call rotations.