Designed and implemented a scalable, secure CI platform across multiple engineering teams. Built IaC with Terraform, Ansible, and Puppet; standardized CI/CD pipelines using Jenkins, GitHub Actions, and TeamCity; implemented multi-cloud infrastructure (Azure, AWS, GCP, Aliyun, DigitalOcean); improved observability with Prometheus and Grafana; automated deployments with Docker/Kubernetes and Packer-based images. Drove cost reductions and reliability improvements through automation, standardization, and monitoring.

Network Operations Center Manager at IBM

October 1, 2020 - September 30, 2022

Managed global production environments with Nagios, Pingdom, New Relic, and LogEntries. Built monitoring automation in Python and Bash; administered Nagios Core/XI for system and service monitoring; created real-time operational dashboards (MySQL-based) for analytics; oversaw IT onboarding, budgeting, and HR coordination. Implemented incident response workflows and RCA processes to improve service restoration.

NOC / Head of NOC & Help Desk at IBM

September 1, 2017 - September 30, 2020

Led NOC and help desk operations, including incident response, escalation procedures, and service restoration workflows. Designed ETL pipelines and dashboards to provide real-time operational insights. Improved monitoring effectiveness by reducing alert noise and standardizing documentation. Managed team hiring, onboarding, budgeting, and HR coordination.