Mass Communications Specialist at U.S. Navy Reserve

Develop print publications and multimedia content including video, still images, digital graphics, web products, news and feature stories, blogs and press releases; operate and maintain state-of-the-art photo, video, and audio equipment; conduct research and identify target audiences, analyze data and provide feedback to leadership.

Flight Attendant at United Airlines

Service international and domestic flights of 300+ passengers across 7 aircraft configurations; achieved FAA Flight Attendant Certification for Boeing 757, 767, 777, 787, Airbus 319, 320, and 321; proficient in commanding an evacuation of all passengers within 90 seconds; operate emergency equipment; CPR, AED, and First Aid certified; Top 10% inflight service performer.

Technical Engagement Manager at Yext

Managed 10-15 projects simultaneously across ~230 monthly Managed Services hours; balanced priorities with internal and external resources; delivered 95% of projects on time and within budget; liaised with UI designers, engineers, product managers, support, recruiters, data scientists, and more; improved a $5.2M annual book of business through implementation of custom Web Pages, Enterprise Search, ETL, API, and Data projects; built relationships across 14 accounts; fulfilled Scrum Master duties with Jira & Atlassian and created technical documentation.

Specialist, Technical Account Manager at Qualtrics

Applied advanced data analytics to create and deliver data modeling strategies and dashboards based on CX surveys, web-scraping, and call data; leveraged AI, ML, NLP/NLU and data visualization; presented insights to C-Suite and management; consulted with clients to design studies and refine strategies; utilized Jira & Atlassian for project communication and documentation.

Management Trainee at Cintas Corporation: First Aid & Safety

Generated over $15,000 of lost-business revenue by recovering 70 customer accounts; used SAP to reduce slow-moving inventory and dead stock by 22% (~$21,000); initiated Regional Diversity & Inclusion committee across 14 offices, 9 states, and 480+ Partners; supervised триe full-time staff while developing leadership skills.