As the first support hire at Pipe17 (e-commerce iPaaS startup), led support hiring and implementation of all support processes and tools. Designed and built the initial version of the help center. Analyzed support ticket data to identify areas of focus for training, documentation, and process improvements.

Senior Theme Support Specialist at Shopify

February 1, 2020 - June 30, 2021

Customized online storefronts using HTML, CSS, JavaScript, and Liquid, helping merchants achieve the desired look and feel of their online brand. Also managed a diversity mentoring program for support advisors, fostering inclusion and professional growth.

Technical Support Specialist at Shopify

January 1, 2019 - January 31, 2020

Solved complex technical issues that couldn't be resolved by front-line teams, ensuring merchants could keep operating smoothly.

Device Repair Assistant at SIRIUS IRELAND

September 1, 2017 - January 31, 2018

Assisted with computer repair and OS resets.

Animation Intern at BLACK MATH

July 1, 2016 - October 31, 2016

Created motion graphics using the Adobe suite.

Digital Media Tutor at Middlebury College

May 1, 2014 - June 1, 2016

Created and maintained class websites and other curricular technologies.

Technical Writer at Shopify

May 1, 2022 - June 30, 2023

Wrote and edited internal developer documentation, guiding thousands of Shopify developers on internal best practices and the approved tech stack.

Integration Developer at Shopify

June 1, 2023 - May 31, 2025

Partner with documentation and support teams to build and support internal tools and automation across the Help Center. Tools include custom style guideline dashboards, smart triaging automations for documentation updates.

Senior Integration Developer at Shopify

May 1, 2025 - Present

Partner with documentation and support teams to build and support internal tools and automations that improve efficiency across our Help Center.