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Hi, I’m Zaneta Hunter, a seasoned Scrum Master and Project Manager with a track record of guiding remote teams to faster, more reliable delivery at Citizens Bank. I champion Agile mindset, remove blockers, and partner with Product Owners to align backlogs and drive continuous improvement across distributed pods. I’ve led IT initiatives—from procurement automation and Salesforce intake to data center consolidation—delivering measurable reductions in processing times, downtime, and risk. I’m passionate about building high-performing teams, mentoring engineers and analysts, and delivering value that aligns with strategic goals.…Hi, I’m Zaneta Hunter, a seasoned Scrum Master and Project Manager with a track record of guiding remote teams to faster, more reliable delivery at Citizens Bank. I champion Agile mindset, remove blockers, and partner with Product Owners to align backlogs and drive continuous improvement across distributed pods. I’ve led IT initiatives—from procurement automation and Salesforce intake to data center consolidation—delivering measurable reductions in processing times, downtime, and risk. I’m passionate about building high-performing teams, mentoring engineers and analysts, and delivering value that aligns with strategic goals.

Zaneta Hunter

Project Manager, Content Producer, Story Producer

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Hi, I’m Zaneta Hunter, a seasoned Scrum Master and Project Manager with a track record of guiding remote teams to faster, more reliable delivery at Citizens Bank. I champion Agile mindset, remove blockers, and partner with Product Owners to align backlogs and drive continuous improvement across distributed pods. I’ve led IT initiatives—from procurement automation and Salesforce intake to data center consolidation—delivering measurable reductions in processing times, downtime, and risk. I’m passionate about building high-performing teams, mentoring engineers and analysts, and delivering value that aligns with strategic goals.…Hi, I’m Zaneta Hunter, a seasoned Scrum Master and Project Manager with a track record of guiding remote teams to faster, more reliable delivery at Citizens Bank. I champion Agile mindset, remove blockers, and partner with Product Owners to align backlogs and drive continuous improvement across distributed pods. I’ve led IT initiatives—from procurement automation and Salesforce intake to data center consolidation—delivering measurable reductions in processing times, downtime, and risk. I’m passionate about building high-performing teams, mentoring engineers and analysts, and delivering value that aligns with strategic goals.

Available to hire

Hi, I’m Zaneta Hunter, a seasoned Scrum Master and Project Manager with a track record of guiding remote teams to faster, more reliable delivery at Citizens Bank. I champion Agile mindset, remove blockers, and partner with Product Owners to align backlogs and drive continuous improvement across distributed pods.

I’ve led IT initiatives—from procurement automation and Salesforce intake to data center consolidation—delivering measurable reductions in processing times, downtime, and risk. I’m passionate about building high-performing teams, mentoring engineers and analysts, and delivering value that aligns with strategic goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Scrum Master II, AVP (Remote) at Citizens Bank

January 1, 2018 - January 1, 2025

Facilitated agile ceremonies for multiple pods (6-15 team members), promoted cross-team alignment, supported Product Owners in backlog refinement and sprint planning, removed blockers, and tracked progress using Jira and KPIs. Implementations in Ariba reduced ordering time by 50% and approval timeframe by 40%; Salesforce intake automation shortened client intake time by 60%. Coached teams on Scrum practices and fostered an Agile mindset across distributed teams.

Project Manager / Senior Business Analyst, Officer at Citizens Bank

January 1, 2016 - January 1, 2019

Managed portfolio of IT initiatives, established Monitoring & Reporting function, captured requirements, designed end-to-end processes, and developed intake forms, FAQs, and monitoring documentation. Led cross-functional rollout via SharePoint and Excel, resulting in bank-wide adoption and a 40% reduction in tier1 and tier2 downtime.

Project Analyst / IT Strategy & Planning Analyst, Officer at Citizens Bank

January 1, 2012 - January 1, 2016

Gathered and translated business requirements into actionable project plans; contributed to business process improvements; produced PMO documentation, dashboards, and reports with PlanView and Excel.