Available to hire
Professional and customer-focused hospitality professional with strong
experience in front desk reception and working knowledge of reservations
operations. Skilled in handling guest inquiries, managing bookings, and
maintaining accurate records while delivering high-quality service in fastpaced
environments.
Experience Level
Language
English
Fluent
Serbian
Fluent
Spanish; Castilian
Beginner
Work Experience
Front Office Agent at Paradise Bay Hotel
October 1, 2025 - PresentDelivered professional front office service, handling guest communications, check-in and check-out procedures, and daily operations. Managed bookings and room reservations, supporting front office and reservations activities during busy periods.
Customer Support Agent at Maxbet Online Casino
November 1, 2023 - February 29, 2024Provided timely and professional support to high-stakes online casino customers via live chat, email, and phone, effectively managing complex and urgent inquiries related to account management, payments, and gameplay issues, both online and on-site.
Reservations Agent at Dash Hotel (Serbia)
February 1, 2022 - November 1, 2023Handled reservations and related guest inquiries, maintaining accurate records and coordinating with front office and reservations teams to ensure smooth daily operations.
Education
Qualifications
Industry Experience
Travel & Hospitality, Professional Services
Experience Level
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