Hi, I’m Raj Pai. I’m a Senior Project Manager with 25+ years of global IT delivery experience, delivering CRM, MDM and data modernisation initiatives across Pharma, Insurance, Banking, Telecoms, Consumer Goods and Public Sector. I have a strong track record of end-to-end delivery, governance, RAID management, cross-functional leadership and vendor coordination, coordinating complex programmes across multiple markets and vendors. I’ve led large-scale data and CRM transformations, migrating to cloud platforms and modern data platforms to enable strategic business outcomes. I’m passionate about building high-performing teams, delivering measurable value, and helping global organisations harness data effectively. I enjoy shaping pragmatic delivery roadmaps, aligning business and technology stakeholders, and enabling teams to thrive in dynamic, cross-functional environments.

Raj Pai

Hi, I’m Raj Pai. I’m a Senior Project Manager with 25+ years of global IT delivery experience, delivering CRM, MDM and data modernisation initiatives across Pharma, Insurance, Banking, Telecoms, Consumer Goods and Public Sector. I have a strong track record of end-to-end delivery, governance, RAID management, cross-functional leadership and vendor coordination, coordinating complex programmes across multiple markets and vendors. I’ve led large-scale data and CRM transformations, migrating to cloud platforms and modern data platforms to enable strategic business outcomes. I’m passionate about building high-performing teams, delivering measurable value, and helping global organisations harness data effectively. I enjoy shaping pragmatic delivery roadmaps, aligning business and technology stakeholders, and enabling teams to thrive in dynamic, cross-functional environments.

Available to hire

Hi, I’m Raj Pai. I’m a Senior Project Manager with 25+ years of global IT delivery experience, delivering CRM, MDM and data modernisation initiatives across Pharma, Insurance, Banking, Telecoms, Consumer Goods and Public Sector. I have a strong track record of end-to-end delivery, governance, RAID management, cross-functional leadership and vendor coordination, coordinating complex programmes across multiple markets and vendors. I’ve led large-scale data and CRM transformations, migrating to cloud platforms and modern data platforms to enable strategic business outcomes.

I’m passionate about building high-performing teams, delivering measurable value, and helping global organisations harness data effectively. I enjoy shaping pragmatic delivery roadmaps, aligning business and technology stakeholders, and enabling teams to thrive in dynamic, cross-functional environments.

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Experience Level

Expert
Expert
Expert
Intermediate

Language

English
Fluent

Work Experience

Project / Delivery Manager (Data Platform) at ZONTAL
February 1, 2024 - Present
Managing delivery activities across key client programmes including AstraZeneca and Bayer. Driving project governance including status reporting, RAID tracking, milestones and action management. Coordinating cross-functional teams to deliver platform enhancements aligned to evolving requirements.
Delivery Manager / Solution Architect (Reltio MDM) at Aviva
February 1, 2023 - December 1, 2023
Led delivery for migration from IBM on-prem MDM to Reltio Cloud MDM, ensuring controlled delivery execution. Managed delivery across Aviva, TCS, Reltio and AWS, aligning milestones and dependencies. Supported integration and governance alignment for customer data modernisation.
Global Customer Data Domain Lead / Solution Architect at Eli Lilly
June 1, 2017 - January 31, 2023
Delivered customer data modernisation across 30+ markets, supporting global data strategy and execution. Decommissioned Oracle Customer ODS and implemented Reltio MDM + AWS platform capability. Coordinated delivery across Veeva CRM, Veeva Network, Informatica, Trillium, AWS and multiple regional teams. Managed priorities, issues and delivery planning across business and technology stakeholders.
Project / Programme Manager & Veeva Solution Architect at Danone (Nutricia)
January 1, 2017 - August 1, 2017
Led Veeva CRM rollout for Ireland and enhancement delivery for the UK.
Interim Cluster Lead (CRM Change) at Bristol Myers Squibb
November 1, 2016 - December 1, 2016
Led CRM change and implementation activities across Europe, Canada and Australia.
Principal Consultant at Infosys Lodestone / Infosys Consulting
January 1, 2011 - December 31, 2016
Led CRM and enterprise transformation consulting engagements supporting delivery governance and stakeholder alignment. Worked with business and IT teams to define requirements and support delivery roadmaps across enterprise environments. Partnered with internal teams and system integrators to drive consistent delivery outcomes.
Project Manager / Solution Architect at Oracle - Siebel Consulting UK
January 1, 2004 - December 31, 2011
Delivered Siebel CRM transformations for major clients, overseeing end-to-end project delivery across multiple regions and interfaces.
Siebel Onsite Team Lead at Accenture UK
January 1, 2002 - December 31, 2004
Led Siebel CRM workstreams as onsite team lead for key UK engagements (e.g., Centrica).
Siebel Developer / Team Lead at Patni Computer Systems
January 1, 2000 - December 31, 2002
Siebel development and team leadership for major clients (GE).

Education

Bachelor’s Degree in Computer Engineering (Distinction) at Mumbai, India
January 11, 2030 - January 24, 2026

Qualifications

PRINCE2 Foundation & Practitioner
January 11, 2030 - January 24, 2026
SAFe 5 Agilist
January 11, 2030 - January 24, 2026
SAFe DevOps Practitioner
January 11, 2030 - January 24, 2026
Reltio Cloud MDM (Certified)
January 11, 2030 - January 24, 2026
Veeva CRM (Certified)
January 11, 2030 - January 24, 2026
Veeva Network (Certified Admin)
January 11, 2030 - January 24, 2026
Salesforce CRM
January 11, 2030 - January 24, 2026
AWS (S3, Athena, Glue, Lambda, Redshift)
January 11, 2030 - January 24, 2026
Snowflake
January 11, 2030 - January 24, 2026
Oracle
January 11, 2030 - January 24, 2026
SQL
January 11, 2030 - January 24, 2026

Industry Experience

Life Sciences, Healthcare, Financial Services, Telecommunications, Consumer Goods, Professional Services