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Hi, I'm MennatAllah Ramadan, a dedicated social media and community manager with extensive experience working with brands across the Middle East and online spaces. I specialize in creating tailored content strategies, coordinating influencer partnerships, and driving engagement for accounts like Wingstop, Wasl, Crocs, and Jumeirah, while collaborating closely with design and strategy teams to deliver brand-aligned campaigns. I thrive in fast-paced environments, excel at monitoring feedback, handling crises, and turning data into actionable insights. I'm fluent in Arabic and English, with working Turkish, and I bring a collaborative mindset, strong communication, negotiation, and problem-solving skills. I'm passionate about helping brands grow their online presence and nurture vibrant online communities through thoughtful communication and effective content.…Hi, I'm MennatAllah Ramadan, a dedicated social media and community manager with extensive experience working with brands across the Middle East and online spaces. I specialize in creating tailored content strategies, coordinating influencer partnerships, and driving engagement for accounts like Wingstop, Wasl, Crocs, and Jumeirah, while collaborating closely with design and strategy teams to deliver brand-aligned campaigns. I thrive in fast-paced environments, excel at monitoring feedback, handling crises, and turning data into actionable insights. I'm fluent in Arabic and English, with working Turkish, and I bring a collaborative mindset, strong communication, negotiation, and problem-solving skills. I'm passionate about helping brands grow their online presence and nurture vibrant online communities through thoughtful communication and effective content.

MennatAllah Ramadan

Community Manager, Social Media Manager, Content Creator, +2

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Hi, I'm MennatAllah Ramadan, a dedicated social media and community manager with extensive experience working with brands across the Middle East and online spaces. I specialize in creating tailored content strategies, coordinating influencer partnerships, and driving engagement for accounts like Wingstop, Wasl, Crocs, and Jumeirah, while collaborating closely with design and strategy teams to deliver brand-aligned campaigns. I thrive in fast-paced environments, excel at monitoring feedback, handling crises, and turning data into actionable insights. I'm fluent in Arabic and English, with working Turkish, and I bring a collaborative mindset, strong communication, negotiation, and problem-solving skills. I'm passionate about helping brands grow their online presence and nurture vibrant online communities through thoughtful communication and effective content.…Hi, I'm MennatAllah Ramadan, a dedicated social media and community manager with extensive experience working with brands across the Middle East and online spaces. I specialize in creating tailored content strategies, coordinating influencer partnerships, and driving engagement for accounts like Wingstop, Wasl, Crocs, and Jumeirah, while collaborating closely with design and strategy teams to deliver brand-aligned campaigns. I thrive in fast-paced environments, excel at monitoring feedback, handling crises, and turning data into actionable insights. I'm fluent in Arabic and English, with working Turkish, and I bring a collaborative mindset, strong communication, negotiation, and problem-solving skills. I'm passionate about helping brands grow their online presence and nurture vibrant online communities through thoughtful communication and effective content.

Available to hire

Hi, I’m MennatAllah Ramadan, a dedicated social media and community manager with extensive experience working with brands across the Middle East and online spaces. I specialize in creating tailored content strategies, coordinating influencer partnerships, and driving engagement for accounts like Wingstop, Wasl, Crocs, and Jumeirah, while collaborating closely with design and strategy teams to deliver brand-aligned campaigns.

I thrive in fast-paced environments, excel at monitoring feedback, handling crises, and turning data into actionable insights. I’m fluent in Arabic and English, with working Turkish, and I bring a collaborative mindset, strong communication, negotiation, and problem-solving skills. I’m passionate about helping brands grow their online presence and nurture vibrant online communities through thoughtful communication and effective content.

Skills

Copywriting

Experience Level

Copywriting

Expert

Language

Arabic

Fluent

English

Fluent

Turkish

Intermediate

Work Experience

Social Media Manager at LPS Brands

March 1, 2025 - Present

Managed social media presence and engagement for multiple key accounts, including Wingstop (KSA), Wasl (UAE), Crocs, Food Mark, Food Tech, and Jumeirah. Created and executed tailored content strategies to align with each brand’s tone, audience, and marketing objectives. Oversaw influencer collaborations, campaign planning, and performance reporting. Monitored community feedback and ensured timely, brand-consistent responses to customer inquiries and comments. Collaborated with design, content, and strategy teams to drive engagement and strengthen brand presence across platforms.

Social Media Manager at Yango

December 1, 2024 - March 1, 2025

Managed Yango’s Arabic social media communities across KSA and UAE, focusing on engagement, brand awareness, and customer satisfaction. Created culturally relevant content and localized communication strategies tailored to Arab audiences. Monitored daily interactions and feedback to ensure fast, brand-aligned responses in Arabic and English. Collaborated with regional marketing and creative teams to support campaigns, promotions, and influencer partnerships.

Community Manager at Incubeta

July 1, 2023 - October 1, 2024

Manage multiple social media platforms (e.g., Facebook, Twitter, LinkedIn, Instagram) and community forums. Foster a positive and active community by engaging with members through comments, messages, and online events. Develop & implement relevant, engaging content for the community across social media, forums, or dedicated platforms and align content with the overall marketing strategy to ensure brand consistency. Monitor social media channels for any potential negative feedback or crises. Implement strategies to address and resolve customer complaints or social media issues before they escalate. Quickly address and resolve any issues or crises within the community, mitigating negative impact on the brand. Track community engagement metrics (e.g., growth, sentiment, activity) to assess the success of strategies and report them to the client. Develop social media campaigns with other team members. Build relationships with community members to enhance loyalty and retention. Monitor disc

Community Manager at OSN

February 1, 2021 - July 1, 2021

Provide full support in OSN new application launching project. Moderate social media channels, responding to comments, messages, and mentions to maintain a positive and active online community. Monitor social media channels for any potential negative feedback or crises. Curate relevant content from industry sources or user-generated content to enhance social media presence.

Customer Service and Social Media Team Manager at Teleperformance Egypt

August 1, 2015 - October 1, 2020

Managing clients’ accounts (Nokia Mobile, Microsoft Mobile, Huawei Mobile, Nahdi Pharmacies KSA, Danone, Europe car, Ace, Bangood). Monitor KPIs such as reach, engagement, clicks, and conversions. Use tools like Facebook Insights; generate detailed reports and recommendations for campaign improvements. Coordinate with Marketing PR and Communications teams. Monitor, track and report on feedback and online reviews. Set plan and implement campaigns and strategies. Build relationships with customers and industry professionals. Manage teams; coaching, evaluating performance, development, assigned tasks and established objectives. Met daily deadlines to provide time sensitive customer and operational feedback to clients. Resolve customer service issues by finding immediate solutions. Evaluate employee performance monthly, coaching and training. Conduct monthly and annual reviews, etc.

Social Media Moderator at Teleperformance Egypt

May 1, 2013 - July 1, 2015

Set up and optimize company pages within each platform to increase the visibility of company’s social content. Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information. Collaborate with top management to manage reputation, identify key players and coordinate actions. Create, manage and engage audience across social media channels, including Twitter & Facebook. Draft blog content and coordinate necessary approvals by internal team members. Monitor and engage in discussions, posts and comments on Facebook, Twitter & discussion forums. Track KPIs and report performance that meets the channel-specific goals of the brand and assist in the development and analysis of ongoing reporting, including monthly social media analysis and development of postcampaign reports.

Customer Service Representative at Teleperformance Egypt

April 1, 2012 - March 1, 2013

Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Maintains call center database by entering information. Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Quality Assurance Advisor at E-Marketing (Canadian Online Marketing Company)

October 1, 2009 - April 1, 2012

Coordinates compliance to requirements. Documents QA systems. Generate reports. Assist in system audits. Revise/develop strategies for implementation of QA/QC by the quality improvement team. Responsibility for incoming inspection. Interacting with the design team regularly in order to understand the projects that they are working on. Meeting with suppliers in order to develop strong relationships, add new vendors and ensure that all suppliers are working efficiently and effectively. Creating and maintaining a QC database. Managing data-books.

Sales Agent at Ameco Tech

January 1, 2008 - October 1, 2009

Negotiate commercial terms within set guidelines. Attend monthly meetings with the Corporate Account Managers to update information and discuss any issues. Contribute to the team performance by sharing and implementing Best Practice Ideas. Selling a range of products and services, to both new and existing clients. Working on high quality appointment setting campaigns. Making B2B outbound telesales calls. Conveying technical information to customers. Closing sales and making plans to gain repeat business. Performing administrative duties. Using Word & Excel to write reports and create invoices. Maximizing every sales enquiry.