Madara Sabanova

Available to hire

Language

English
Beginner
Latvian
Beginner
Spanish; Castilian
Beginner
Russian
Fluent

Work Experience

Social Media Specialist (Freelance) at Booking.com
January 1, 2021 - Present
Freelance Social Media Specialist with expertise in Twitter, LinkedIn, Facebook, Instagram, YouTube and TikTok for international clients; skilled in strategic and executional work; knowledge of digital advertising and the PESO model; driven by KPIs.
Social Media Specialist at Prodigy Consulting
January 1, 2021 - Present
Writing, reviewing, editing, and updating content for the company's social media platforms; create, schedule, manage and monitor content; assist the creative team with promotional materials design; perform community management to engage with consumers; suggest new ways to promote offerings and use paid promotions and digital advertising; prepare content and visuals for international conferences.
Social Media Specialist at Webhelp
January 1, 2019 - Present
Set and implement social media and communication campaigns (following the PESO model) to align with marketing strategies and deliver on KPIs. Draft and design engaging text, image and video content for social media accounts. Respond to comments and customer queries in a timely manner. Monitor and report on feedback and online reviews. Organize and participate in events to build community and boost brand awareness. Coordinate with Marketing, PR and Communications teams to ensure brand consistency. Liaise with Development and Sales departments to stay updated on new products and features. Build relationships with customers, potential customers, industry professionals and journalists. Collaborate with sales and marketing teams to develop social media campaigns. Stay up-to-date with digital technology trends.
Customer Advisor at Webhelp
January 1, 2017 - January 1, 2017
Receive incoming messages and comments from new and existing customers. Manage customers' orders, changes and returns of products and/or services according to company policies. Advise customers about the terms and conditions of the company. Provide an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales.

Education

Bachelor of Arts in Fashion Menswear with Honours of the First Class at Heriot-Watt University
January 1, 2012 - January 1, 2016

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Retail, Education