Hi, I’m Dmytro. I’m a Senior Hosting Support Engineer with 5+ years of experience delivering high-quality chat and email support, troubleshooting hosting issues, and handling escalations for an US-based provider. I’ve worked remotely from Ukraine, coordinating with global customers to resolve thousands of technical problems, training new team members, and ensuring compliance with internal workflows and standards. I’m fluent in English, Ukrainian, and Russian, and I enjoy turning complex problems into clear, actionable solutions. I’m actively pursuing growth in DevOps/Tech Ops and am taking professional courses to further enhance my skills. I’m motivated to learn and qualify for new IT roles, and I am fully flexible for remote work or relocation within the EU.

Dmytro Novikov

Hi, I’m Dmytro. I’m a Senior Hosting Support Engineer with 5+ years of experience delivering high-quality chat and email support, troubleshooting hosting issues, and handling escalations for an US-based provider. I’ve worked remotely from Ukraine, coordinating with global customers to resolve thousands of technical problems, training new team members, and ensuring compliance with internal workflows and standards. I’m fluent in English, Ukrainian, and Russian, and I enjoy turning complex problems into clear, actionable solutions. I’m actively pursuing growth in DevOps/Tech Ops and am taking professional courses to further enhance my skills. I’m motivated to learn and qualify for new IT roles, and I am fully flexible for remote work or relocation within the EU.

Available to hire

Hi, I’m Dmytro. I’m a Senior Hosting Support Engineer with 5+ years of experience delivering high-quality chat and email support, troubleshooting hosting issues, and handling escalations for an US-based provider. I’ve worked remotely from Ukraine, coordinating with global customers to resolve thousands of technical problems, training new team members, and ensuring compliance with internal workflows and standards. I’m fluent in English, Ukrainian, and Russian, and I enjoy turning complex problems into clear, actionable solutions.

I’m actively pursuing growth in DevOps/Tech Ops and am taking professional courses to further enhance my skills. I’m motivated to learn and qualify for new IT roles, and I am fully flexible for remote work or relocation within the EU.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate

Language

Ukrainian
Fluent
Russian
Advanced
English
Advanced

Work Experience

Senior Hosting Support Engineer (SME) at Namecheap
October 1, 2020 - Present
Senior Hosting Support Engineer at Namecheap (US-based hosting provider and domain registrar), remote from Ukraine. Resolved thousands of technical issues and processed numerous complex customer requests, including troubleshooting hosting, DNS, and site restoration from backups. Managed escalated tickets via Jira, collaborated with internal technical teams and departments, and trained and onboarded new support agents. Ensured compliance with internal workflows and standards, delivering high-quality chat and email support in English to clients worldwide. Actively pursuing growth in DevOps/Tech Ops and maintaining a strong focus on customer satisfaction.

Education

Lower Secondary Education at Specialized School № 22
January 11, 2030 - January 1, 2015
Upper Secondary Education (Information Technologies) at Specialized School № 55
January 11, 2030 - January 1, 2017
Bachelor's degree in Linguistics at Vizja University
January 11, 2030 - January 1, 2022

Qualifications

Bachelor's degree in Programming
January 11, 2030 - January 25, 2026

Industry Experience

Media & Entertainment, Software & Internet, Professional Services, Other

Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate