Credentialing and Enrollment Coordinator at Ascension Patient Care Network

Coordinate provider referrals, credentialing updates, and compliance tracking to support seamless patient care. Communicate with internal departments and external providers to ensure accurate, timely information exchange. Identify communication gaps and suggest improvements to streamline workflow. Maintain confidentiality and accuracy in all provider documentation.

Referral Coordinator at Seton Heart Institute

Liaison between patients, providers, and billing teams to resolve issues efficiently. Created clear, accurate communication for patients about appointments, co-pays, and testing instructions. Supported credentialing and compliant documentation to ensure accurate billing and onboarding.

Telecommunications Operator at San Marcos Police Department

Managed emergency and non-emergency communication channels, relaying accurate information to police, fire, and EMS units. Provided pre-arrival medical instructions, including CPR, bleeding control, and childbirth assistance. Operated emergency mass-notification systems to coordinate timely responses. Maintained composure and accuracy under pressure while managing multiple high-priority situations. Trained and mentored new dispatchers on communication standards, confidentiality, and system protocols.