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I am a motivated and dependable Virtual Assistant and Customer Service Professional with over 5 years of experience supporting clients across telecommunications, finance, retail, travel, and education. I’m skilled at managing customer inquiries, handling disputes, performing back-office tasks, and providing technical support, with hands-on experience using Zendesk, Slack, Outlook, Zoom, and Okta. I’m known for professionalism, attention to detail, and a customer-focused approach in remote work environments. I maintain excellent attendance and consistent performance, and I enjoy collaborating with teams to deliver exceptional service.…I am a motivated and dependable Virtual Assistant and Customer Service Professional with over 5 years of experience supporting clients across telecommunications, finance, retail, travel, and education. I’m skilled at managing customer inquiries, handling disputes, performing back-office tasks, and providing technical support, with hands-on experience using Zendesk, Slack, Outlook, Zoom, and Okta. I’m known for professionalism, attention to detail, and a customer-focused approach in remote work environments. I maintain excellent attendance and consistent performance, and I enjoy collaborating with teams to deliver exceptional service.

Obhree Castro

Social Media Freelancer, Image Editor, Content Creator, +4

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I am a motivated and dependable Virtual Assistant and Customer Service Professional with over 5 years of experience supporting clients across telecommunications, finance, retail, travel, and education. I’m skilled at managing customer inquiries, handling disputes, performing back-office tasks, and providing technical support, with hands-on experience using Zendesk, Slack, Outlook, Zoom, and Okta. I’m known for professionalism, attention to detail, and a customer-focused approach in remote work environments. I maintain excellent attendance and consistent performance, and I enjoy collaborating with teams to deliver exceptional service.…I am a motivated and dependable Virtual Assistant and Customer Service Professional with over 5 years of experience supporting clients across telecommunications, finance, retail, travel, and education. I’m skilled at managing customer inquiries, handling disputes, performing back-office tasks, and providing technical support, with hands-on experience using Zendesk, Slack, Outlook, Zoom, and Okta. I’m known for professionalism, attention to detail, and a customer-focused approach in remote work environments. I maintain excellent attendance and consistent performance, and I enjoy collaborating with teams to deliver exceptional service.

Available to hire

I am a motivated and dependable Virtual Assistant and Customer Service Professional with over 5 years of experience supporting clients across telecommunications, finance, retail, travel, and education. I’m skilled at managing customer inquiries, handling disputes, performing back-office tasks, and providing technical support, with hands-on experience using Zendesk, Slack, Outlook, Zoom, and Okta.

I’m known for professionalism, attention to detail, and a customer-focused approach in remote work environments. I maintain excellent attendance and consistent performance, and I enjoy collaborating with teams to deliver exceptional service.

Skills

Salesforce

Google Drive

Experience Level

Salesforce

Expert

Google Drive

Intermediate

Language

English

Fluent

Work Experience

Account Manager

June 1, 2011 - November 1, 2011

Managed government accounts and PHILGEPS transactions. Supported bidding processes and ensured compliance with procurement requirements.

Account Support Specialist at Teleperformance Inc.

February 1, 2022 - September 1, 2023

Handled inbound and email support for telecom and financial accounts. Processed customer inquiries, payments, and account updates with accuracy and empathy. Verified documents and prepared account statements for clients. Consistently achieved attendance and performance targets.

Technical Support Specialist at Sykes Asia Inc.

February 1, 2016 - October 1, 2018

Provided technical and account support for US and AU clients. Assisted customers with password resets, card issues, and account disputes. Maintained excellent attendance and met productivity goals.

Guru Trainer at TTEC (TeleTech), Quezon City

May 1, 2019 - July 1, 2021

Managed credit card disputes and billing inquiries through calls and email. Promoted to Guru Trainer, mentoring new hires and assisting with process training. Delivered quality customer experience through patience and effective communication.

Account Manager at Manila Philippines Links Inc.

June 1, 2011 - November 1, 2011

Managed government accounts and PHILGEPs transactions. Supported bidding processes and ensured compliance with procurement requirements.

Customer Service Representative at Teleperformance Inc., Veris North

February 1, 2022 - September 1, 2023

Technical Support / Customer Service Representative at Sykes Asia Inc., Shaw 500 and Makati City

February 1, 2016 - October 1, 2018

Provided technical and account support for US and AU clients. Assisted customers with password resets, card issues, and account disputes. Maintained excellent attendance and met all productivity goals.

Technical Support / Customer Service Representative, Trainer at TTEC (TeleTech), Quezon City

May 1, 2019 - July 1, 2021

Customer Service Specialist at Aura Events Management

February 1, 2023 - December 31, 2024

Handled inquiries on Facebook Page (inbox and comments section) for Awarding Details. Commission-based appointment setter and sales closer. Contacted potential CEOs for attendance and sponsorship. Scheduled appointments for CEOs to discuss sponsorship details. Created Google Sheets for lists of potential CEOs for follow up.