Available to hire
I am a dynamic Product Owner and Business Analyst with over 8 years of experience driving digital transformation, Agile delivery, and AI-powered solutions across telecom, healthcare, and IT services. I am certified in CSM, CSPO, AI Product Management, and ITIL, and have a proven track record of leading end-to-end product lifecycles—from discovery to deployment—while coordinating global, cross-functional teams.
I excel in Agile product development, including discovery, roadmap design, MVP development, and backlog prioritization. I collaborate with major IT consulting partners such as Infosys, IBM, and Capgemini-Sogeti to deliver scalable products and AI proof-of-concepts. I have expertise integrating AI, MVP strategies, and ServiceNow/ITIL frameworks to streamline operations, along with data analysis and visualization using SQL, Excel, Power BI, Qlik Sense, Tableau, and Cognos. I craft detailed user stories with JIRA/Confluence and work closely with UX teams using Sketch, Figma, and Balsamiq. I’m passionate about validating opportunities through research, A/B testing, and competitive analysis to drive platform improvements.
Skills
Work Experience
Product Owner / Transformation Consultant at Architech
March 1, 2022 - PresentPartnered with business leaders to conduct discovery sessions, document current-state workflows, and identify AI-enabled process improvement opportunities across telecom and healthcare projects. Developed and maintained product backlogs, prioritizing Epics and Stories while collaborating with UX designers and engineering teams to create actionable user stories. Led efforts on Virtual Assistant and Agent Assist tools using Google Vertex AI and Contact Center AI to achieve a 95% acceptance criteria pass rate, enhancing customer experience and operational efficiency in telecom projects. Managed phased delivery from exploration to discovery, requirements, validation, and prioritization with smarter language models and integration-focused tooling. Identified and scoped AI use cases, defined success metrics, and performed diagnostic data analysis to guide prioritization.
Product Owner at Janssen Inc. (Johnson & Johnson)
June 1, 2021 - January 1, 2022Delivered technology solutions in a regulated healthcare environment, coordinating stakeholders across clinical operations, compliance, and IT infrastructure. Captured and refined Agile requirements for digital platform enhancements, prioritized and tracked backlog items using JIRA, and authored clear user stories in Gherkin syntax. Managed estimations, demos, and sprint reviews to ensure alignment with business strategy. Facilitated executive workshops and translated complex requirements into actionable transformation plans. Conducted QA testing and defect evaluation to ensure superior user experience and presented findings to leadership with risk mitigation strategies.
Business Analyst at Blue Valorem Solutions Inc.
October 1, 2018 - April 1, 2021Facilitated stakeholder workshops across organizational levels to gather requirements and validate solution designs. Created interactive dashboards using Power BI, Tableau, and Qlik Sense for executives, delivering real-time performance insights and actionable recommendations. Collaborated with UX teams (Figma, Sketch, Balsamiq) to design wireframes, prototypes, and user journey maps guiding development decisions. Partnered with QA teams to define test scenarios and ensure high-quality deliverables through rigorous validation processes.
IT Business Analyst at Falcon IT Services
September 1, 2016 - September 1, 2018Maintained and prioritized product backlogs, ensuring features and user stories aligned with business priorities. Elicited and refined both business and technical requirements for cross-functional initiatives. Collected and analyzed service operations data, tracking KPIs to measure product success and identify improvement opportunities. Supported market analysis, hypothesis validation, and product discovery phases to inform data-driven decision-making. Assisted in launch planning and readiness tracking, coordinating with marketing, training, and support teams. Produced documentation including process flows, decision logs, and dashboards to enhance transparency.
Business Process Analyst/PMO at Infosys (CMA Systems)
June 1, 2014 - July 1, 2016Partnered with business teams to identify goals, plan and monitor progress, and streamline operations. Conducted GAP analysis and STAR modeling to optimize project execution and process efficiency. Designed and documented SDLC artifacts, project schedules, and test case validation plans. Developed business cases and managed IT and process improvement projects across multiple business units. Translated complex business requirements into technical specifications, managing full project lifecycles from inception through successful deployment.
Product Owner at Architech
March 1, 2022 - PresentPartner directly with clients to deeply understand business processes, conduct discovery sessions, and gather comprehensive requirements; develop and maintain product backlogs, Epics, and Stories; collaborate with UX designers and engineering teams to create actionable user stories; led AI chatbot implementation achieving a 95% acceptance criteria pass rate.
Education
MBA, Management Information Systems at Concordia University, USA
January 11, 2030 - January 26, 2026MCA, Computer Sciences at Osmania University, India
January 11, 2030 - January 26, 2026MBA, Management Information Systems at Concordia University, USA
January 11, 2030 - January 26, 2026MCA, Computer Sciences at Osmania University, India
January 11, 2030 - January 26, 2026CSM at Scrum Alliance/Institute
January 11, 2030 - January 26, 2026CSPO at Scrum Alliance/Institute
January 11, 2030 - January 26, 2026ITIL V3 Foundation at EXIN
January 11, 2030 - January 26, 2026AI Agents Intensive Course with Google at Google
January 11, 2030 - January 26, 2026AI Product Management at Product HQ
January 11, 2030 - January 26, 2026AI Prompt Engineering for Project Managers at Project Management Institute (PMI)
January 11, 2030 - January 26, 2026Qualifications
CSM - Certified Scrum Master
January 11, 2030 - January 26, 2026CSPO - Certified Scrum Product Owner
January 11, 2030 - January 26, 2026ITIL V3 Foundation
January 11, 2030 - January 26, 2026AI Agents Intensive Course with Google
January 11, 2030 - January 26, 2026AI Product Management - AI Product HQ
January 11, 2030 - January 26, 2026AI Prompt Engineering for Project Managers
January 11, 2030 - January 26, 2026PMI
January 11, 2030 - January 26, 2026CSM
January 11, 2030 - January 26, 2026CSPO
January 11, 2030 - January 26, 2026ITIL V3 Foundation
January 11, 2030 - January 26, 2026AI Product Management
January 11, 2030 - January 26, 2026AI Prompt Engineering for Project Managers
January 11, 2030 - January 26, 2026Industry Experience
Telecommunications, Healthcare, Professional Services, Software & Internet, Education
Skills
Hire a Project Manager
We have the best project manager experts on Twine. Hire a project manager in Toronto today.