Managed booking process for private events, including birthday parties and team-building activities; oversaw remote team across locations in the US and Canada to maintain high-quality service standards; provided exceptional customer support for axe-throwing activities; managed online booking accounts on Airbnb, Yelp and TripAdvisor; generated leads and reached out to potential clients by phone and email.

Account Manager / Customer Service Representative at Site Philippines

January 1, 2015 - January 1, 2021

Assisted customers with order status, account updates, and subscription management; resolved customer concerns regarding orders, ensuring a seamless shopping experience.

Customer Service Representative at Amazon

January 1, 2020 - January 1, 2021

Generated leads and reached out to potential clients through phone and email.

Reservation Specialist at AcCor Hotels

January 1, 2019 - January 1, 2020

Provided reservation support; scheduled and managed hotel reservations; delivered exceptional guest service.

Repair Sales & Customer Representative at Sears

January 1, 2015 - January 1, 2019

Provided troubleshooting assistance for appliances over the phone; sold warranties and home improvement services; addressed customer concerns and orders to ensure a seamless shopping and repair experience.