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Hi, I'm Jose Luis Zeballos. I'm a customer-service professional with over 15 years of experience in retail, hospitality, and contact centers across Greece and Chile. I pride myself on resolving issues quickly, delivering personalized solutions, and helping teams work efficiently in a fast-paced environment. I'm fluent in English, Spanish, and Greek, with conversational French, and I bring a positive attitude, strong problem-solving skills, and a patient, friendly approach to every customer interaction. I'm excited to contribute to a dynamic team and continue delivering excellent service while growing my skills.…Hi, I'm Jose Luis Zeballos. I'm a customer-service professional with over 15 years of experience in retail, hospitality, and contact centers across Greece and Chile. I pride myself on resolving issues quickly, delivering personalized solutions, and helping teams work efficiently in a fast-paced environment. I'm fluent in English, Spanish, and Greek, with conversational French, and I bring a positive attitude, strong problem-solving skills, and a patient, friendly approach to every customer interaction. I'm excited to contribute to a dynamic team and continue delivering excellent service while growing my skills.

Jose Luis Zeballos

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Hi, I'm Jose Luis Zeballos. I'm a customer-service professional with over 15 years of experience in retail, hospitality, and contact centers across Greece and Chile. I pride myself on resolving issues quickly, delivering personalized solutions, and helping teams work efficiently in a fast-paced environment. I'm fluent in English, Spanish, and Greek, with conversational French, and I bring a positive attitude, strong problem-solving skills, and a patient, friendly approach to every customer interaction. I'm excited to contribute to a dynamic team and continue delivering excellent service while growing my skills.…Hi, I'm Jose Luis Zeballos. I'm a customer-service professional with over 15 years of experience in retail, hospitality, and contact centers across Greece and Chile. I pride myself on resolving issues quickly, delivering personalized solutions, and helping teams work efficiently in a fast-paced environment. I'm fluent in English, Spanish, and Greek, with conversational French, and I bring a positive attitude, strong problem-solving skills, and a patient, friendly approach to every customer interaction. I'm excited to contribute to a dynamic team and continue delivering excellent service while growing my skills.

Available to hire

Hi, I’m Jose Luis Zeballos. I’m a customer-service professional with over 15 years of experience in retail, hospitality, and contact centers across Greece and Chile. I pride myself on resolving issues quickly, delivering personalized solutions, and helping teams work efficiently in a fast-paced environment.
I’m fluent in English, Spanish, and Greek, with conversational French, and I bring a positive attitude, strong problem-solving skills, and a patient, friendly approach to every customer interaction. I’m excited to contribute to a dynamic team and continue delivering excellent service while growing my skills.

Skills

Leadership

Experience Level

Leadership

Expert

Language

English

Fluent

Spanish; Castilian

Fluent

Greek, Modern

Fluent

French

Intermediate

Work Experience

Customer Service Representative at Teleperformance

August 1, 2022 - Present

Respond to customer inquiries via phone and email, resolve issues, process refunds, and offer personalized solutions. Assist customers with product, shipping, and service-related questions, providing accurate and timely information in English and Spanish. Troubleshoot and resolve customer issues efficiently, ensuring high levels of customer satisfaction. Maintain detailed records of customer interactions and follow up to ensure issues are fully resolved. Collaborate with team members to improve customer service processes and enhance overall efficiency.

Customer Service Representative at Web Help

August 1, 2019 - August 1, 2022

Respond to customer inquiries via phone and email, resolve issues, process refunds, and provide personalized assistance. Assist customers with product, shipping, and service-related questions, ensuring accurate and timely information delivery. Provide support in English and Spanish, catering to a diverse customer base and improving customer satisfaction. Process refunds and address concerns effectively.

Store Assistant Manager at OPAP

June 1, 2015 - July 1, 2019

Consistently met short and long-term sales targets, contributing to improved store performance and customer satisfaction. Handled customer complaints with empathy and professionalism, ensuring timely resolution and maintaining positive customer relationships. Managed cash registers, resolved accounting discrepancies, and ensured accurate daily cash handling. Trained and supervised store clerks, improving team efficiency and reducing onboarding time for new employees. Collaborated with the store manager to optimize inventory management, reducing stock shortages and improving product availability. Assisted customers in finding products, completing purchases, and registering for loyalty programs, enhancing the overall shopping experience.

Hotel Service Staff at Ilektra Hotels

May 1, 2013 - August 1, 2013

Maintained a clean and welcoming restaurant environment by keeping tables and windowsills clean and ensuring salt and pepper shakers were full. Answered customer queries, provided appropriate assistance, and met their requests during service. Trained new restaurant employees in daily tasks, ensuring a smooth transition into their roles. Leveraged strong numerical skills to manually calculate bills when POS systems were down, maintaining customer satisfaction and workflow efficiency. Greeted restaurant clients and presented the day's specials in a warm and friendly manner, contributing to increased sales.

Customer Service Representative at Teleperformance

November 1, 2011 - May 1, 2012

Responded to over 100 emails daily, resolving customer issues, assisting with inquiries, and processing refunds. Provided information on products, shipping, and services in English and Spanish. Maintained customer satisfaction by resolving issues quickly and offering personalized assistance.

Online English Teacher at Open English Santiago

February 1, 2009 - February 1, 2010

Conducted online English lessons for adult students, focusing on their work-related needs. Tailored lesson plans to meet individual learning goals, ensuring effective and personalized instruction.

English Tutor at Sam Marshall's Santiago

March 1, 2007 - April 1, 2008

Provided basic English lessons to adult students, focusing on their personal and professional needs. Designed targeted and personalized learning plans to help students achieve their goals.

Store Customer Service at Nike Santiago

January 1, 2006 - February 1, 2007

Consistently met short and long-term sales targets. Handled customer complaints with empathy and composure. Accurately managed cash registers and handled large amounts of money. Pitch ideas to improve store performance and efficiency.