Available to hire
I am Muhammad Kabir Lawal, a Swiss-based professional with a BSc in Business Administration and an MSc in Business and Technology. I blend research rigor with hands-on operational and analytical work, using CRM data and SaaS tools to drive improvements across teams.
I’ve supported university research projects, managed logistics and administration at Total Energies, and collaborated with cross-cultural teams to standardize data collection and reporting. I enjoy turning data into actionable insights and I’m fluent in English and Hausa, with Arabic and German at intermediate levels.
Skills
Experience Level
Language
English
Fluent
Hausa
Fluent
Arabic
Advanced
German
Intermediate
Work Experience
Research Assistant at Ambrose Alli University
May 1, 2019 - March 1, 2020Assisted professor with academic research projects in business administration and management. Conducted literature reviews, data collection, and preliminary analysis for research papers. Organized research materials and contributed to the preparation of academic publications.
Operations Assistant (Intern) at Total Energies Nigeria
March 1, 2021 - February 1, 2022Supported daily operations activities including logistics coordination and inventory tracking. Assisted in process documentation and workflow optimization initiatives. Collaborated with operations team to ensure efficient resource allocation and timely project delivery.
Administrative Assistant at Total Energies Nigeria
June 1, 2022 - March 1, 2025Analyzed performance metrics across multiple departments to identify bottlenecks and inefficiencies, achieving a 15% increase in customer satisfaction scores within six months. Utilized CRM systems to analyze client interaction patterns and satisfaction metrics, producing monthly trend reports that informed strategic decisions. Collaborated with cross-cultural teams to standardize data collection processes and reporting formats, ensuring consistency across multiple departments.
Education
BSc With Honours in Business Administration at Ambrose Alli University, Nigeria
January 11, 2030 - April 1, 2022MSc in Business and Technology at University of Basel, Basel, Switzerland
January 11, 2030 - May 1, 2027Cisco Certified Networking Associate (IT Essentials) at Legacy Computer Institute, Nigeria
January 11, 2030 - August 1, 2017Basic Certificate in Computer Operations at Legacy Computer Institute, Nigeria
January 11, 2030 - March 1, 2017Qualifications
Cisco Certified Networking Associate (IT Essentials)
January 11, 2030 - August 1, 2017Basic Certificate in Computer Operations
January 11, 2030 - March 1, 2017Industry Experience
Education, Energy & Utilities, Software & Internet, Professional Services, Other
Skills
Experience Level
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