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I’m a detail-oriented professional with experience in trust & safety operations and content review, where I’ve worked closely with policies, SOPs, and internal knowledge bases to handle complex and sensitive content accurately. I enjoy turning complicated information into clear, usable documentation that helps people find answers quickly and confidently. I’m especially interested in how well-structured knowledge can power self-service tools and AI-driven support at scale. I’m naturally curious, organized, and enjoy collaborating with cross-functional teams to improve processes and content quality. I’m comfortable working in fast-paced environments, adapting to frequent updates, and continuously learning new tools and systems. I take pride in being reliable, thoughtful in my work, and proactive about spotting gaps or opportunities for improvement.…I’m a detail-oriented professional with experience in trust & safety operations and content review, where I’ve worked closely with policies, SOPs, and internal knowledge bases to handle complex and sensitive content accurately. I enjoy turning complicated information into clear, usable documentation that helps people find answers quickly and confidently. I’m especially interested in how well-structured knowledge can power self-service tools and AI-driven support at scale. I’m naturally curious, organized, and enjoy collaborating with cross-functional teams to improve processes and content quality. I’m comfortable working in fast-paced environments, adapting to frequent updates, and continuously learning new tools and systems. I take pride in being reliable, thoughtful in my work, and proactive about spotting gaps or opportunities for improvement.

Richard Cross

Project Manager, Data Analyst, Content Producer, +6

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I’m a detail-oriented professional with experience in trust & safety operations and content review, where I’ve worked closely with policies, SOPs, and internal knowledge bases to handle complex and sensitive content accurately. I enjoy turning complicated information into clear, usable documentation that helps people find answers quickly and confidently. I’m especially interested in how well-structured knowledge can power self-service tools and AI-driven support at scale. I’m naturally curious, organized, and enjoy collaborating with cross-functional teams to improve processes and content quality. I’m comfortable working in fast-paced environments, adapting to frequent updates, and continuously learning new tools and systems. I take pride in being reliable, thoughtful in my work, and proactive about spotting gaps or opportunities for improvement.…I’m a detail-oriented professional with experience in trust & safety operations and content review, where I’ve worked closely with policies, SOPs, and internal knowledge bases to handle complex and sensitive content accurately. I enjoy turning complicated information into clear, usable documentation that helps people find answers quickly and confidently. I’m especially interested in how well-structured knowledge can power self-service tools and AI-driven support at scale. I’m naturally curious, organized, and enjoy collaborating with cross-functional teams to improve processes and content quality. I’m comfortable working in fast-paced environments, adapting to frequent updates, and continuously learning new tools and systems. I take pride in being reliable, thoughtful in my work, and proactive about spotting gaps or opportunities for improvement.

Available to hire

I’m a detail-oriented professional with experience in trust & safety operations and content review, where I’ve worked closely with policies, SOPs, and internal knowledge bases to handle complex and sensitive content accurately. I enjoy turning complicated information into clear, usable documentation that helps people find answers quickly and confidently. I’m especially interested in how well-structured knowledge can power self-service tools and AI-driven support at scale.

I’m naturally curious, organized, and enjoy collaborating with cross-functional teams to improve processes and content quality. I’m comfortable working in fast-paced environments, adapting to frequent updates, and continuously learning new tools and systems. I take pride in being reliable, thoughtful in my work, and proactive about spotting gaps or opportunities for improvement.

Skills

Microsoft Office

JavaScript

Data Visualization

Experience Level

Microsoft Office

Expert

JavaScript

Intermediate

Data Visualization

Intermediate

Language

Burmese

Fluent

English

Advanced

Work Experience

Trust & Safety Associate

January 1, 2014 - January 1, 2018

Report Management (physical & digital), Order Monitoring & Coordination, Scheduling & Meeting Arrangements, Correspondence Handling & Documentation, SAP (Basic Knowledge), Customer Service & Stakeholder Engagement, Time Management & Organization, MS Office (Word, Excel, PowerPoint), Accuracy & Attention to Detail.

Web Developer at Digit Soft Myanmar

January 1, 2018 - January 1, 2019

Designed and optimized a robotic control system, realizing a 12% performance improvement. Coordinated testing and validation, ensuring compliance with industry standards. Provided technical expertise, contributing to a 15% reduction in system failures.

Trust & Safety Associate at OneShop Co.

January 1, 2023 - January 1, 2025

Supported order processing and client inquiries through email and chat. Assisted with documentation, scheduling, and general admin duties. Prepared simple reports, maintained spreadsheets, ensured timely follow-ups with customers and stakeholders. Ensured smooth workflow with strong organizational and time-management practices.