I’m an adaptable and detail-oriented Operations & Administrative Professional with over 15 years of experience in high-touch customer service, logistical scheduling, and facility management. I thrive on turning complex processes into streamlined operations and delivering reliable results. I’m currently pursuing a Bachelor of Science in Business to strengthen my academic foundation and practical, operation-focused expertise. My background includes leadership in hospitality and private administration, with recent expansion into digital marketing and private household management. I bring a strong track record of coordinating cross-functional teams, improving workflows, and maintaining compliance and confidentiality. I’m excited to apply my blended experience to support organizational goals and deliver exceptional service.

Arle Nestutz Highland

I’m an adaptable and detail-oriented Operations & Administrative Professional with over 15 years of experience in high-touch customer service, logistical scheduling, and facility management. I thrive on turning complex processes into streamlined operations and delivering reliable results. I’m currently pursuing a Bachelor of Science in Business to strengthen my academic foundation and practical, operation-focused expertise. My background includes leadership in hospitality and private administration, with recent expansion into digital marketing and private household management. I bring a strong track record of coordinating cross-functional teams, improving workflows, and maintaining compliance and confidentiality. I’m excited to apply my blended experience to support organizational goals and deliver exceptional service.

Available to hire

I’m an adaptable and detail-oriented Operations & Administrative Professional with over 15 years of experience in high-touch customer service, logistical scheduling, and facility management. I thrive on turning complex processes into streamlined operations and delivering reliable results. I’m currently pursuing a Bachelor of Science in Business to strengthen my academic foundation and practical, operation-focused expertise.

My background includes leadership in hospitality and private administration, with recent expansion into digital marketing and private household management. I bring a strong track record of coordinating cross-functional teams, improving workflows, and maintaining compliance and confidentiality. I’m excited to apply my blended experience to support organizational goals and deliver exceptional service.

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Language

English
Fluent

Work Experience

Digital Marketing & Operations Consultant at Edgey Elegance Designs
March 1, 2024 - Present
Project management: manage digital content calendars and production schedules to ensure timely delivery of marketing assets. Analytics & strategy: use data analytics tools to track ROI and engagement, adjusting operational strategies to maximize reach. Technical proficiency: optimize digital assets using modern software tools and demonstrate adaptability to new technologies and platforms.
Private Estate & Medical Administrator at Private Family Estate
December 20, 2020 - October 1, 2025
Logistics & scheduling: manage complex daily calendars for clients with specific medical and operational needs, ensuring zero conflicts in appointments or transport. Compliance & records: maintain meticulous medical logs and administrative records in strict adherence to HIPAA and privacy standards. Procurement: oversee household inventory management, budgeting, and purchasing of medical and general supplies. Crisis management: act as primary point of contact for emergency situations, coordinating with external health care providers and vendors to ensure continuity of care.
Front Office Manager / Front Office Coordinator at Howard Johnsons & Best Western
March 1, 1998 - January 1, 2011
Team leadership: supervise front desk staff of 4+ on company policies, software systems, and customer service standards. Financial oversight: manage nightly audit procedures, reconcile daily cash drawers, and resolve billing discrepancies for corporate accounts. Operational excellence: oversee a workroom inventory and reservation logistics, acting as primary decision-maker during management absences. Client retention: expertly handle escalated complaints and service recovery, ensuring repeat business and high customer satisfaction scores.
Special Education Support / Paraprofessional at Redlands Unified School District
September 1, 2001 - March 1, 2009
Documentation: aided implementation and tracking of individualized education plans (IEPs), requiring precise data collection and reporting. Adaptability: collaborated with multidisciplinary teams (teachers, therapists, admin) to modify strategies in real-time based on student performance data.

Education

Bachelor of Science in Business (In Progress) at University of Phoenix
January 11, 2030 - January 26, 2026
Certified Dental Front Office Assistant at ROP
January 11, 2030 - January 26, 2026

Qualifications

Certified Dental Front Office Assistant
January 11, 2030 - January 26, 2026

Industry Experience

Professional Services, Travel & Hospitality, Education, Healthcare, Real Estate & Construction