Product Owner at X-Press Feeders

Digital Transformation program leadership for Transliner; defined strategy and oversaw IT projects from requirements to rollout, aligning with enterprise objectives. Led data analytics initiatives using Power BI for insights, designed a centralized Claims platform, and managed the Liner platform roadmap. Implemented ITSM processes (Freshdesk/Jira) to standardize service delivery and support scaling. Drove value realization via change management, Scrum, and DevOps. Enabled cross-functional automation for bookings and BOL creation, improved rate-request workflows, and engaged senior stakeholders to advance digital fluency. Managed outsourced vendors to ensure performance and compliance.

Product Owner at X-Press Feeders, Singapore

Led the digital transformation program for Transliner, overseeing IT projects from requirements gathering to risk management and rollout, ensuring alignment with enterprise objectives. Accelerated data-driven decisions by applying Power BI analytics reporting. Designed and deployed a centralized Claims platform. Oversaw the Liner platform roadmap and implemented ITSM processes (Freshdesk, Jira) to standardize service delivery and scale operations. Monitored value realization through change management, Scrum, and DevOps. Collaborated with Customer Service to automate bookings and BOL creation, improving productivity, and introduced a rate‑request workflow to improve cost and profitability insights. Engaged with senior stakeholders to drive digital fluency and managed external vendors to deliver on digital initiatives.

Senior Product Owner at Dyson

Global rollout of the Delivery Management Platform for last-mile delivery across 8 countries in Asia and Europe. Built and deployed OMS for online ordering, managed product roadmaps, and launched Return and Repair services across multiple markets.

Senior Product Owner at Dyson, Singapore

Globally rolled out the Delivery Management Platform for last-mile services across 8 countries in Asia and Europe, improving delivery performance and customer satisfaction. Implemented Order Management System covering inventory availability, order processing, and delivery scheduling. Managed the product roadmap for development deployments and launched new Return and Repair services.

Senior IT Product Manager at LF Logistics

Platform management for Last-Mile Delivery Platform (iOS/Android), Customer Portal, and Messaging; led TMS rollout to 8 Asian countries. Provided consultation on IT solution best practices; practiced Scrum and Agile; defined product vision and roadmap as baseline for IT services.

Senior IT Product Manager at LF Logistics, Singapore

Managed Last-Mile Delivery Platform (iOS/Android), Customer Portal, and Messaging platform; led the Transport Management System (TMS) rollout across 8 Asian countries. Provided advisory services on IT solution implementation practices, led end-to-end project delivery using Scrum, and defined product vision and roadmap for IT services.

Senior Business Consultant at BluJay Solution

Consulting in transportation, freight, and logistics; acted as SME for Blujay TMS. Managed end-to-end project delivery from initiation to go-live, including resource management and stakeholder alignment.

Senior Business Consultant at Blujay Solution, Singapore

Consulted on transportation, freight, and logistics projects as SME for Blujay TMS; managed end-to-end project delivery from initiation to go-live, including resource management and stakeholder coordination.

Regional Software Development Manager at Bolloré

Managed software development requests for Bolloré Asia-Pacific; primary SME for Transport Management System. Responsible for requirements gathering, product documentation, releases, resource planning, and testing management.

Regional Software Development Manager at Bolloré, Singapore

Regional Software Development Manager; SME for Transport Management System in Asia-Pacific. Responsible for requirement gathering, product documentation, releases, resource management, and testing coordination.

Assistant Manager (Business System) at Crimson Logic

Team lead for Trade and Custom Management System; SME for Crimsonlogic Trade Facilitation Platform (TFP). Managed product and project timelines, ensured complete documentation and releases; supported Pre-Sales on RFI/RFP/RFQ, demonstrating client engagement.