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I'm Pedro Luís dos Santos Albuquerque, a dynamic IT consultant with over 5 years of experience in optimizing IT service delivery and boosting customer satisfaction. I am proficient in Active Directory management, VOIP implementation, and troubleshooting technical issues, and I have a track record of delivering tangible improvements in service efficiency during Help Desk roles. I bring a strong commitment to using technical expertise and excellent customer service skills to help organizations reach their goals. I thrive in collaborative environments, value clear communication, and enjoy solving problems under pressure.…I'm Pedro Luís dos Santos Albuquerque, a dynamic IT consultant with over 5 years of experience in optimizing IT service delivery and boosting customer satisfaction. I am proficient in Active Directory management, VOIP implementation, and troubleshooting technical issues, and I have a track record of delivering tangible improvements in service efficiency during Help Desk roles. I bring a strong commitment to using technical expertise and excellent customer service skills to help organizations reach their goals. I thrive in collaborative environments, value clear communication, and enjoy solving problems under pressure.

Pedro Luís dos Santos Albuquerque

Full Stack Developer, Web Developer, App Developer, +4

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I'm Pedro Luís dos Santos Albuquerque, a dynamic IT consultant with over 5 years of experience in optimizing IT service delivery and boosting customer satisfaction. I am proficient in Active Directory management, VOIP implementation, and troubleshooting technical issues, and I have a track record of delivering tangible improvements in service efficiency during Help Desk roles. I bring a strong commitment to using technical expertise and excellent customer service skills to help organizations reach their goals. I thrive in collaborative environments, value clear communication, and enjoy solving problems under pressure.…I'm Pedro Luís dos Santos Albuquerque, a dynamic IT consultant with over 5 years of experience in optimizing IT service delivery and boosting customer satisfaction. I am proficient in Active Directory management, VOIP implementation, and troubleshooting technical issues, and I have a track record of delivering tangible improvements in service efficiency during Help Desk roles. I bring a strong commitment to using technical expertise and excellent customer service skills to help organizations reach their goals. I thrive in collaborative environments, value clear communication, and enjoy solving problems under pressure.

Available to hire

I’m Pedro Luís dos Santos Albuquerque, a dynamic IT consultant with over 5 years of experience in optimizing IT service delivery and boosting customer satisfaction. I am proficient in Active Directory management, VOIP implementation, and troubleshooting technical issues, and I have a track record of delivering tangible improvements in service efficiency during Help Desk roles.

I bring a strong commitment to using technical expertise and excellent customer service skills to help organizations reach their goals. I thrive in collaborative environments, value clear communication, and enjoy solving problems under pressure.

Skills

Active Directory

Experience Level

Active Directory

Expert

Language

Portuguese

Fluent

English

Advanced

French

Intermediate

Spanish; Castilian

Intermediate

Work Experience

Help Desk IT at Atelier Logico

March 1, 2020 - Present

Maintained and optimized IT service delivery to ensure reliability and efficiency. Facilitated the creation of email accounts for new and existing employees. Oversaw Active Directory maintenance for personal user accounts. Engineered and implemented VOIP extensions to improve internal communication. Provided on-site support for IT-related issues, ensuring rapid resolution. Installed and configured computers and telephones for new employees.

Customer Service Manager at Fnac Portugal

April 1, 2015 - March 1, 2020

Delivered exceptional after-sales customer service to enhance customer satisfaction. Devised and managed repair orders, ensuring efficient device handling. Resolved customer complaints through effective communication and care tactics. Applied extensive knowledge of consumer laws to activate warranties and protect customer rights. Initiated configurations of mobile phones and laptops to meet customer specifications. Performed data transfers and conducted diagnostic assessments to propose optimal repair solutions. Promoted to Customer Care Service Manager in 2017 to improve team workflows and schedules. Managed service sales performance with a strong focus on results and outcomes.

Merchandising Team Member at Currys PC World

August 1, 2011 - May 1, 2012

Contributed to in-store merchandising by maintaining cleanliness and proper product presentation. Implemented weekly promotions, including corresponding customer information displays. Executed weekly floor layout changes and relocated products according to pricing updates. Specialized in merchandising 'white line' home products, including washing machines, stoves, and personal care appliances.