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I am an ambitious professional specializing in user-focused UX/UI and service design, with over 10 years of experience working with central and local government organisations such as Edinburgh, Scottish Borders, City of Westminster, Manchester City Council, Cabinet Office, and UK Health Security Agency. I have developed a broad set of skills across digital service design, product design, and responsive interfaces, always placing the user at the heart of every decision. I am passionate about turning research insights into practical, accessible solutions that improve public services and experiences for diverse users. I work hard to achieve the highest standards while helping clients reach their objectives by designing and delivering solutions that meet users’ needs. I build trusting relationships with stakeholders and teams, communicate clearly, and translate complex language into simple guidance, always advocating for inclusive, user-friendly services that align with government standards.…I am an ambitious professional specializing in user-focused UX/UI and service design, with over 10 years of experience working with central and local government organisations such as Edinburgh, Scottish Borders, City of Westminster, Manchester City Council, Cabinet Office, and UK Health Security Agency. I have developed a broad set of skills across digital service design, product design, and responsive interfaces, always placing the user at the heart of every decision. I am passionate about turning research insights into practical, accessible solutions that improve public services and experiences for diverse users. I work hard to achieve the highest standards while helping clients reach their objectives by designing and delivering solutions that meet users’ needs. I build trusting relationships with stakeholders and teams, communicate clearly, and translate complex language into simple guidance, always advocating for inclusive, user-friendly services that align with government standards.

Lucia Prroni

PRO

Video Editor, Creative Director, Designer, +1

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I am an ambitious professional specializing in user-focused UX/UI and service design, with over 10 years of experience working with central and local government organisations such as Edinburgh, Scottish Borders, City of Westminster, Manchester City Council, Cabinet Office, and UK Health Security Agency. I have developed a broad set of skills across digital service design, product design, and responsive interfaces, always placing the user at the heart of every decision. I am passionate about turning research insights into practical, accessible solutions that improve public services and experiences for diverse users. I work hard to achieve the highest standards while helping clients reach their objectives by designing and delivering solutions that meet users’ needs. I build trusting relationships with stakeholders and teams, communicate clearly, and translate complex language into simple guidance, always advocating for inclusive, user-friendly services that align with government standards.…I am an ambitious professional specializing in user-focused UX/UI and service design, with over 10 years of experience working with central and local government organisations such as Edinburgh, Scottish Borders, City of Westminster, Manchester City Council, Cabinet Office, and UK Health Security Agency. I have developed a broad set of skills across digital service design, product design, and responsive interfaces, always placing the user at the heart of every decision. I am passionate about turning research insights into practical, accessible solutions that improve public services and experiences for diverse users. I work hard to achieve the highest standards while helping clients reach their objectives by designing and delivering solutions that meet users’ needs. I build trusting relationships with stakeholders and teams, communicate clearly, and translate complex language into simple guidance, always advocating for inclusive, user-friendly services that align with government standards.

Available to hire

United Kingdom

I am an ambitious professional specializing in user-focused UX/UI and service design, with over 10 years of experience working with central and local government organisations such as Edinburgh, Scottish Borders, City of Westminster, Manchester City Council, Cabinet Office, and UK Health Security Agency. I have developed a broad set of skills across digital service design, product design, and responsive interfaces, always placing the user at the heart of every decision. I am passionate about turning research insights into practical, accessible solutions that improve public services and experiences for diverse users.

I work hard to achieve the highest standards while helping clients reach their objectives by designing and delivering solutions that meet users’ needs. I build trusting relationships with stakeholders and teams, communicate clearly, and translate complex language into simple guidance, always advocating for inclusive, user-friendly services that align with government standards.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Service Designer / Video Editor at Hays Recruitment – London

December 1, 2023 - March 1, 2025

Gathered and managed stakeholder requirements, defined problems, and developed ideas and concepts. Supported pilots, created guidance visuals, and produced infographics and videos to aid engagement. Translated complex language into clear guidance and worked with cross‑functional teams to deliver user‑centred services.

Lead Service Designer at TPX Impact – Manchester

April 1, 2023 - August 1, 2023

Framed problems, tested assumptions, and guided idea/concept development. Created prototypes in Figma and supported pilots, with a focus on accessibility and government service standards. Collaborated with multi‑disciplinary teams to shape measurable outcomes.

Lead Service Designer at DXW – Leeds

September 1, 2022 - March 1, 2023

Contributed to research, design, test and build for Minimal Viable Product. Mapped existing processes, proposed improvements, and ran workshops with internal and external users to validate ideas.

Senior Service Designer at Opencast Software – Newcastle-upon-Tyne

April 1, 2022 - July 1, 2022

Evaluated how well a service met user and business needs, led multi‑disciplinary workshops, and produced design solutions aligned with GDS standards. Mentored others and promoted best practices in service design.

Senior Service Designer at UKHSA – London

October 1, 2021 - March 1, 2022

Identified stakeholder connections and opportunities for high‑profile projects, translated research into actionable design principles, and created lightweight prototypes to guide delivery.

Founder / Creative Director at Mantic Design Ltd – Northampton

October 1, 2021 - Present

Founded and led a design consultancy delivering digital services for Local Government; defined strategy, led cross‑functional teams, and ensured alignment with government service standards (GDS).

Digital Customer Experience Service Designer at Capita Plc – Coventry

October 1, 2018 - October 1, 2021

Supported and implemented design concepts for digital services across local government, improving customer experience and transformation initiatives.

Head of Customer Experience & Support at Jadu Ltd – Leicester

September 1, 2014 - October 1, 2018

Led client engagements, assessed needs, managed contracts, and drove strategic customer experience improvements for local government customers.

Ecommerce Web Project Manager at Aurora Commerce Ltd – Cambridge

November 1, 2012 - August 1, 2014

Managed projects for high‑value ecommerce clients, delivering international, multilingual websites and complex integrations while coordinating multiple stakeholders.

Web Project Manager at Results Corporation – Wellingborough

March 1, 2012 - November 1, 2012

Led web projects from assessment through launch, translating requirements into actionable plans and coordinating cross‑functional teams and third parties.

Head of Marketing at Dawsongroup Plc – Milton Keynes

November 1, 2010 - October 1, 2011

Evaluated business plans, designed marketing strategies, and supported growth initiatives across the group; managed contracts and presented to leadership.