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After a planned career break to focus on family, I am now eager to return to the workforce and leverage my highly developed organisational and problem-solving skills. I bring strong MS Office proficiency, data processing capability, adaptability, a methodical approach, and a service-driven mindset honed through years in administrative and customer-facing roles. I am a proactive learner committed to delivering quality results.…After a planned career break to focus on family, I am now eager to return to the workforce and leverage my highly developed organisational and problem-solving skills. I bring strong MS Office proficiency, data processing capability, adaptability, a methodical approach, and a service-driven mindset honed through years in administrative and customer-facing roles. I am a proactive learner committed to delivering quality results.

Julie Gellard

Graphic Designer, Video Editor, Photographer, +2

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After a planned career break to focus on family, I am now eager to return to the workforce and leverage my highly developed organisational and problem-solving skills. I bring strong MS Office proficiency, data processing capability, adaptability, a methodical approach, and a service-driven mindset honed through years in administrative and customer-facing roles. I am a proactive learner committed to delivering quality results.…After a planned career break to focus on family, I am now eager to return to the workforce and leverage my highly developed organisational and problem-solving skills. I bring strong MS Office proficiency, data processing capability, adaptability, a methodical approach, and a service-driven mindset honed through years in administrative and customer-facing roles. I am a proactive learner committed to delivering quality results.

Available to hire

After a planned career break to focus on family, I am now eager to return to the workforce and leverage my highly developed organisational and problem-solving skills.

I bring strong MS Office proficiency, data processing capability, adaptability, a methodical approach, and a service-driven mindset honed through years in administrative and customer-facing roles. I am a proactive learner committed to delivering quality results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Afrikaans

Advanced

Work Experience

Condominium Administrative Assistant at DD Building Administrator Services, Naxxar

November 1, 2024 - November 1, 2025

Processed building applications and coordinated end-to-end application process; liaised with residents on contribution fees and with suppliers; scheduled cleaning; maintained maintenance schedules and lists; handled incoming phone calls, emails and post; assisted the manager with budgets, quarterly accounts and banking.

Family Caregiver

May 1, 2017 - November 1, 2024

Managed all aspects of household operations, including scheduling, budgeting, and task coordination, while raising two children.

Customer Service Representative at Allergan Ltd, Marlow, Buckinghamshire, United Kingdom

October 1, 2010 - January 1, 2017

Processed customer orders received by email, telephone and fax; executed orders via SAP and logged complaints on CRM; provided advice and guidance on customer inquiries; completed contract forms, consignment and pricing agreements; ensured targets and goals were met; monitored customer accounts; prepared sales statistics and account queries. Awarded for Excellence and developed an SAP report to prevent order duplication.

Various Temporary Roles

March 1, 2010 - August 1, 2010

Performed multiple short-term roles including Mail Room Assistant, Picker/Packer (warehouse), Customer Service and Data Entry (pharmaceutical), Office Administrator and Personal Assistant for two company directors at a car dealership.

Customer Contact Centre Team Leader at Gordons Property Lawyers, Maidenhead, Berkshire, United Kingdom

April 1, 2004 - March 1, 2010

Led a team of 20 customer agents; ensured targets were met or exceeded; maintained 98% call handling by agents without escalation; motivated, coached and trained team members; answered client, bank, solicitor and public queries regarding remortgages, sales or purchases; administered contact centre statistics daily, weekly and monthly; managed mail and prepared mortgage-related documents.

Head Receptionist at Stonor Arms Hotel, Henley on Thames, Buckinghamshire, United Kingdom

November 1, 2002 - March 1, 2004

Managed reservation inquiries via email and telephone; booked hotel accommodations and input details; handled payments and end-of-day reconciliation; assisted hotel Marketing and Sales; set up boardrooms for meetings; maintained inventory and filing systems; assisted with weddings and private functions.