Hi, I’m Melissa Hollett. I’m an experienced administrative professional with over two decades of office administration and program coordination across government, healthcare, and educational settings. I pride myself on delivering accurate, timely support, exceptional customer service, and organized operations that help teams run smoothly. I’m proficient with Microsoft Office, adept at handling confidential information, and comfortable working independently or as part of a team. I excel at coordinating complex schedules, producing polished reports and presentations, and ensuring processes are efficient and compliant. I bring a proactive mindset, strong communication, and a collaborative approach to every project I tackle.…

Melissa Hollett

Hi, I’m Melissa Hollett. I’m an experienced administrative professional with over two decades of office administration and program coordination across government, healthcare, and educational settings. I pride myself on delivering accurate, timely support, exceptional customer service, and organized operations that help teams run smoothly. I’m proficient with Microsoft Office, adept at handling confidential information, and comfortable working independently or as part of a team. I excel at coordinating complex schedules, producing polished reports and presentations, and ensuring processes are efficient and compliant. I bring a proactive mindset, strong communication, and a collaborative approach to every project I tackle.…

Available to hire

Hi, I’m Melissa Hollett. I’m an experienced administrative professional with over two decades of office administration and program coordination across government, healthcare, and educational settings. I pride myself on delivering accurate, timely support, exceptional customer service, and organized operations that help teams run smoothly.

I’m proficient with Microsoft Office, adept at handling confidential information, and comfortable working independently or as part of a team. I excel at coordinating complex schedules, producing polished reports and presentations, and ensuring processes are efficient and compliant. I bring a proactive mindset, strong communication, and a collaborative approach to every project I tackle.

See more

Skills

Experience Level

Language

English
Fluent

Work Experience

Payment Services Officer at Government of Canada, Employment and Social Development Canada
November 29, 2021 - Present
Answer telephone calls from the Canadian public regarding EI accounts; provide guidance on Employment Insurance benefits; input transactions on client accounts using government programs; daily use of Phoenix and PeopleSoft; follow CRT procedures; core processing responsibilities.
Clerk IV – Public Health & Microbiology Laboratories at Eastern Health, Dr. LA Miller Center
December 16, 2019 - November 26, 2021
Payroll processing (Meditech); MCP billing; book meetings in Outlook; record and distribute meeting minutes; answer inquiries; prepare memos; order office supplies; arrange travel and submit travel claims.
Clerk IV – Human Resources at Eastern Health, 760 Topsail Road – Mount Pearl, NL
October 11, 2019 - December 13, 2019
Data entry; calculate severance payouts; use Meditech; Virtuo HR Live; HR workflow/file management; MS Excel.
Instructor – Firearms Safety Hunter Education at College of the North Atlantic, Prince Philip Drive Campus, St. John’s, NL
October 1, 2017 - Present
Create lesson plans; deliver curriculum; administer and correct examinations; file and process paperwork for FSHE license.
Administrative Officer I – Office of Customized and Continuous Learning at College of the North Atlantic, Prince Philip Drive Campus, St. John’s, NL
October 1, 2017 - November 1, 2019
Schedule instructors and invigilators; prepare contracts; process inquiries; manage confidential student records; prepare invoices and reports; key data in PeopleSoft and related scheduling/grade systems.
Clerk IV – Contract Training and Continuing Education at College of the North Atlantic
May 1, 2008 - October 1, 2017
Maintain attendance records; payroll data entry for instructors; process payments, invoices, and banking; manage confidential files; prepare contracts and course-related documentation; generate parchments/transcripts; organize program logistics.
Instructor/Student Adviser – Office Administration at College of the North Atlantic
September 1, 2011 - December 1, 2011
Create lesson plans; deliver and assess courses; manage learning activities; administer exams and enter grades; provide academic advice to students; manage confidential records.
Distance Learning Coordinator at College of the North Atlantic
January 1, 2008 - April 1, 2008
Organize invigilation schedules; invigilate exams; manage absences and replacements; handle confidential files; prepare and finalize correspondence and reports.
Clerk Typist III – Adult Basic Education at College of the North Atlantic
April 1, 2007 - May 1, 2008
Maintain confidential files; key, proofread and finalize documents; respond to inquiries; manage attendance and submissions; handle mail and office tasks.
Word Processing Equipment Officer I – Applied Arts at College of the North Atlantic, Applied Arts
January 1, 2007 - April 1, 2007
Key in, proofread, edit and finalize documents; manage mail; answer inquiries; order supplies; maintain records.
Word Processing Equipment Officer I – Adult Basic Education (Evenings) at College of the North Atlantic
May 1, 2006 - June 1, 2006
Process student intake; enroll and manage grades; respond to inquiries; manage mail; support clerical tasks.
Marketing Research Supervisor/Interviewer & Accounts Receivable at Bristol Group Inc.
September 1, 2001 - December 1, 2005
Contact respondents for standardized questionnaires; supervise staff; manage respondent lists; maintain financial records; perform accounts receivable tasks; prepare invoices, statements and reports.
Housekeeping at Delta Prince Edward Hotel
May 1, 2001 - August 1, 2001
Room readiness, cleaning, inventory replenishment, guest interaction for special requests.
Office Clerk at Canadian Hard of Hearing Association – NL Chapter
November 1, 2000 - May 1, 2001
Answer inquiries, coordinate meetings, transcribe minutes, arrange travel, manage correspondence and filing.
Office Clerk at Re/Max United
June 1, 2000 - November 1, 2000
Process client reports; respond to inquiries; coordinate meetings; manage documents and travel arrangements.
Office Clerk at Department of National Defense - Construction Engineering Department
June 1, 1999 - August 1, 1999
Respond to inquiries; requisition materials; order supplies and arrange repairs; manage mail and travel.
Office Clerk at Co-Operative Education Program, Whitbourne Central High School
September 1, 1997 - June 1, 1998
Office clerk duties including reception, filing, and basic administrative tasks as part of cooperative education.
Office Clerk at Dr. Wm H. Newhook Community Health Center
September 1, 1997 - June 1, 1998
Registered patients, scheduling, inquiries handling, and general clerical duties as part of cooperative education.

Education

Office Administration – Executive Diploma at College of the North Atlantic, St. John’s, NL
September 1, 1998 - June 1, 2000
High School Diploma at Whitbourne Central High School, Whitbourne, NL
September 1, 1995 - June 1, 1998

Qualifications

Add your qualifications or awards here.

Industry Experience

Government, Healthcare, Education, Professional Services, Other

Skills

Experience Level