I am a detail-oriented professional with experience in administrative support, communication, and task organization. I help professionals and businesses stay organized, meet deadlines, and operate more efficiently through reliable and proactive support.…

Nathalia Oliveira Dodecanesos

I am a detail-oriented professional with experience in administrative support, communication, and task organization. I help professionals and businesses stay organized, meet deadlines, and operate more efficiently through reliable and proactive support.…

Available to hire

I am a detail-oriented professional with experience in administrative support, communication, and task organization. I help professionals and businesses stay organized, meet deadlines, and operate more efficiently through reliable and proactive support.

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Language

English
Fluent
Greek, Modern
Beginner
Portuguese
Fluent
Spanish; Castilian
Advanced

Work Experience

Quality Analyst
January 1, 2025 - Present
Conducted comprehensive quality assurance testing to identify defects and ensure product compliance with industry standards and client specifications. Analyzed root causes of defects with cross-functional teams; recommended process improvements; monitored quality metrics; generated reports; developed and implemented detailed test plans across software releases.
Senior Content Moderator at Teleperformance
January 1, 2022 - June 1, 2025
Collaborated with cross-functional teams to refine content policies, enhancing user experience and platform safety. Led a team of content moderators to ensure compliance with community guidelines and regulatory standards across multiple digital platforms. Trained and mentored junior moderators, improving team efficiency and adherence to quality standards.
Customer Service & Hospitality
January 1, 2015 - December 1, 2021
Delivered exceptional customer service by promptly addressing inquiries and resolving complaints, enhancing guest satisfaction. Managed high-volume customer interactions with professionalism and empathy, consistently achieving positive feedback and repeat business.
Marine Operations Coordinator at Radiomar Eletrônica Naval
June 1, 2015 - June 1, 2016
Coordinated daily marine operations, ensuring compliance with safety and environmental regulations to optimize vessel performance and logistics efficiency. Managed scheduling and deployment of marine vessels, collaborating with port authorities and shipping agents to streamline operations and reduce turnaround times. Implemented effective communication protocols between ship crews, onshore teams, and external stakeholders to facilitate seamless maritime operations.

Education

Logistics Supply Chain Management at Universidade Monte Serrat
January 1, 2009 - December 1, 2011

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Travel & Hospitality, Transportation & Logistics, Professional Services, Education