Hi, I'm Ioana Gabriela Popescu, a dedicated gaming professional with extensive experience in game moderation, testing, and customer support. I have collaborated with support teams to manage reports, investigate issues, and deliver timely resolutions, fostering a safe and engaging gaming community.\n\nI excel at clear communication, conflict mediation, and quality assurance, and I am eager to leverage these skills in a challenging role within the gaming industry.

Ioana Gabriela Popescu

Hi, I'm Ioana Gabriela Popescu, a dedicated gaming professional with extensive experience in game moderation, testing, and customer support. I have collaborated with support teams to manage reports, investigate issues, and deliver timely resolutions, fostering a safe and engaging gaming community.\n\nI excel at clear communication, conflict mediation, and quality assurance, and I am eager to leverage these skills in a challenging role within the gaming industry.

Available to hire

Hi, I’m Ioana Gabriela Popescu, a dedicated gaming professional with extensive experience in game moderation, testing, and customer support. I have collaborated with support teams to manage reports, investigate issues, and deliver timely resolutions, fostering a safe and engaging gaming community.\n\nI excel at clear communication, conflict mediation, and quality assurance, and I am eager to leverage these skills in a challenging role within the gaming industry.

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Language

English
Advanced
Spanish; Castilian
Advanced

Work Experience

Game Moderator at Gen Pact
October 2, 2022 - August 2, 2025
Collaborated with support teams to manage reports, investigate issues, and provide timely resolutions; fostered a safe, respectful online environment; leveraged strong mediation skills to resolve player disputes.
Operator Call Center at Competence Call Center
October 2, 2019 - June 2, 2021
Delivered high-quality customer support as a call center operator, efficiently resolving inquiries, handling high call volumes, and ensuring a positive customer experience.
Game Tester at Electronic Arts
December 2, 2017 - May 2, 2019
Conducted thorough game-play testing to identify bugs, glitches, and performance issues; meticulously documented findings and collaborated closely with developers to implement fixes.

Education

Bachelor's degree at Dimitrie Cantemir Christian University, Bucharest
January 1, 2011 - January 1, 2015
High School Diploma at Viilor Economic College
January 1, 2011 - January 1, 2015
Bachelor's degree at Dimitrie Cantemir Christian University
January 1, 2011 - January 1, 2015
High School / Vocational School at Viilor Economic College
January 11, 2030 - January 27, 2026

Qualifications

Certificate of recognition in the profession of hotel photographer
April 2, 2022 - January 27, 2026
Professional photography course
April 2, 2022 - January 27, 2026
Certificate of recognition in the profession of hotel photographer
April 2, 2022 - January 27, 2026

Industry Experience

Gaming, Media & Entertainment, Professional Services, Software & Internet