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Hi, I'm Ioana Gabriela Popescu, a dedicated gaming professional with extensive experience in game moderation, testing, and customer support. I have collaborated with support teams to manage reports, investigate issues, and deliver timely resolutions, fostering a safe and engaging gaming community.\n\nI excel at clear communication, conflict mediation, and quality assurance, and I am eager to leverage these skills in a challenging role within the gaming industry.…Hi, I'm Ioana Gabriela Popescu, a dedicated gaming professional with extensive experience in game moderation, testing, and customer support. I have collaborated with support teams to manage reports, investigate issues, and deliver timely resolutions, fostering a safe and engaging gaming community.\n\nI excel at clear communication, conflict mediation, and quality assurance, and I am eager to leverage these skills in a challenging role within the gaming industry.

Ioana Gabriela Popescu

Game Designer, Game Developer, Game Tester, +2

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Hi, I'm Ioana Gabriela Popescu, a dedicated gaming professional with extensive experience in game moderation, testing, and customer support. I have collaborated with support teams to manage reports, investigate issues, and deliver timely resolutions, fostering a safe and engaging gaming community.\n\nI excel at clear communication, conflict mediation, and quality assurance, and I am eager to leverage these skills in a challenging role within the gaming industry.…Hi, I'm Ioana Gabriela Popescu, a dedicated gaming professional with extensive experience in game moderation, testing, and customer support. I have collaborated with support teams to manage reports, investigate issues, and deliver timely resolutions, fostering a safe and engaging gaming community.\n\nI excel at clear communication, conflict mediation, and quality assurance, and I am eager to leverage these skills in a challenging role within the gaming industry.

Available to hire

Hi, I’m Ioana Gabriela Popescu, a dedicated gaming professional with extensive experience in game moderation, testing, and customer support. I have collaborated with support teams to manage reports, investigate issues, and deliver timely resolutions, fostering a safe and engaging gaming community.\n\nI excel at clear communication, conflict mediation, and quality assurance, and I am eager to leverage these skills in a challenging role within the gaming industry.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Spanish; Castilian

Advanced

Work Experience

Game Moderator at Gen Pact

October 2, 2022 - August 2, 2025

Collaborated with support teams to manage reports, investigate issues, and provide timely resolutions; fostered a safe, respectful online environment; leveraged strong mediation skills to resolve player disputes.

Operator Call Center at Competence Call Center

October 2, 2019 - June 2, 2021

Delivered high-quality customer support as a call center operator, efficiently resolving inquiries, handling high call volumes, and ensuring a positive customer experience.

Game Tester at Electronic Arts

December 2, 2017 - May 2, 2019

Conducted thorough game-play testing to identify bugs, glitches, and performance issues; meticulously documented findings and collaborated closely with developers to implement fixes.