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I’m Carla J. Valentine, a versatile professional with 15+ years of experience in customer service, publishing, tourism, and education across the USA and abroad. I excel at logistics, organization, and office operations, and I enjoy building teams and coordinating programs, tours, and communications campaigns. I’m comfortable managing confidential information, editing and proofreading, and delivering high-quality results in fast-paced environments. Throughout my career I’ve led group tours worldwide, supported marketing and communications efforts, taught English as a second language, and contributed to educational initiatives. I thrive on helping clients and teams achieve their goals and am passionate about continuous learning and client satisfaction.…I’m Carla J. Valentine, a versatile professional with 15+ years of experience in customer service, publishing, tourism, and education across the USA and abroad. I excel at logistics, organization, and office operations, and I enjoy building teams and coordinating programs, tours, and communications campaigns. I’m comfortable managing confidential information, editing and proofreading, and delivering high-quality results in fast-paced environments. Throughout my career I’ve led group tours worldwide, supported marketing and communications efforts, taught English as a second language, and contributed to educational initiatives. I thrive on helping clients and teams achieve their goals and am passionate about continuous learning and client satisfaction.

Carla J. Valentine

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I’m Carla J. Valentine, a versatile professional with 15+ years of experience in customer service, publishing, tourism, and education across the USA and abroad. I excel at logistics, organization, and office operations, and I enjoy building teams and coordinating programs, tours, and communications campaigns. I’m comfortable managing confidential information, editing and proofreading, and delivering high-quality results in fast-paced environments. Throughout my career I’ve led group tours worldwide, supported marketing and communications efforts, taught English as a second language, and contributed to educational initiatives. I thrive on helping clients and teams achieve their goals and am passionate about continuous learning and client satisfaction.…I’m Carla J. Valentine, a versatile professional with 15+ years of experience in customer service, publishing, tourism, and education across the USA and abroad. I excel at logistics, organization, and office operations, and I enjoy building teams and coordinating programs, tours, and communications campaigns. I’m comfortable managing confidential information, editing and proofreading, and delivering high-quality results in fast-paced environments. Throughout my career I’ve led group tours worldwide, supported marketing and communications efforts, taught English as a second language, and contributed to educational initiatives. I thrive on helping clients and teams achieve their goals and am passionate about continuous learning and client satisfaction.

Available to hire

I’m Carla J. Valentine, a versatile professional with 15+ years of experience in customer service, publishing, tourism, and education across the USA and abroad. I excel at logistics, organization, and office operations, and I enjoy building teams and coordinating programs, tours, and communications campaigns. I’m comfortable managing confidential information, editing and proofreading, and delivering high-quality results in fast-paced environments.

Throughout my career I’ve led group tours worldwide, supported marketing and communications efforts, taught English as a second language, and contributed to educational initiatives. I thrive on helping clients and teams achieve their goals and am passionate about continuous learning and client satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Italian

Advanced

Work Experience

Travel Agent at CWTSato Vacations

September 1, 2021 - Present

Remote travel designer and booker for domestic and international vacations, specializing in Europe; manage confidential client data; balance high-volume calls and emails; proofreading and editing in Adobe, MS Office, and Google Docs; clients include 3M, Coca-Cola, military and government employees and the public.

Instructional Support Teacher at Baxter Academy for Technology and Science

January 1, 2021 - June 30, 2021

Assisted students with remote learning and executive function; helped students set goals, manage time/tasks, and improve study skills to graduate on time.

Certified Teacher of English as a Second Language at Private language schools (Self-employed)

September 1, 2010 - March 1, 2020

Taught English as a Second Language to university students and professionals; designed classroom and online lessons; promoted a fun learning environment using role-playing to reinforce speaking, writing, listening, and reading; experience as test examiner.

ESL Teacher at Venice, Italy

October 1, 2001 - April 1, 2005

Managed classrooms of multi-national students and professionals; instructed in English language skills with emphasis on motivation and communicative language practice.

ESL Teacher at Rome, Italy

September 1, 2010 - November 1, 2020

Taught English as a Second Language to university students and professionals; used engaging methods and role plays to reinforce speaking, writing, listening, and reading.

Editor, Reporter, Photographer at City News Service, Los Angeles

January 1, 1986 - January 1, 1996

Wrote, copyedited (AP Style), and produced reports; covered local government, schools, police/fire, sports, profiles, and entertainment; collaborated with photographers and editors to deliver timely content.

Editor, Reporter, Photographer at Reminder Publishing, Western Massachusetts

January 1, 1996 - January 1, 2001

Wrote and edited content, designed layouts for sections and front pages; led reporting on local government, schools, and community topics; mentored staff and expanded digital presence.

Communications Specialist at The American University of Rome, Italy

November 1, 2017 - November 1, 2018

Assisted Marketing and Communications department, promoting programs across print and web; generated news about students and faculty; edited internal/external communications; supported event planning and PR.

Group Tour Manager at Collette Vacations

June 1, 2005 - November 1, 2019

Led groups (up to 40 people) on 7–14 day itineraries in major US cities, national parks, and Europe; managed logistics, vendor payments, and service provider evaluation; resolved customer issues on the road.

Group Tour Manager at Tauck

June 1, 2005 - November 1, 2019

Led groups (up to 40 people) on itineraries; oversaw logistics, payments, and guest satisfaction; ensured high-quality service during tours.

Group Tour Manager at Education First (EF) Boston

June 1, 2005 - November 1, 2019

Led international tours and group travel operations; coordinated logistics, accommodations, and excursions; supported customer service and safety protocols on itineraries.

Volunteer Naturalist at Appalachian Mountain Club

January 1, 2023 - Present

Lead nature walks and evening programs for guests; greet visitors, answer questions about lodge amenities and outdoor recreation.

Pet/House Sitter at Rover.com

April 1, 2023 - Present

Provide 24/7 care for pets at owner's home, including medicine, diet, and exercise; perform housekeeping, garden care, and arrange grooming and vet visits.