I’m Carla J. Valentine, a versatile professional with 15+ years of experience in customer service, publishing, tourism, and education across the USA and abroad. I excel at logistics, organization, and office operations, and I enjoy building teams and coordinating programs, tours, and communications campaigns. I’m comfortable managing confidential information, editing and proofreading, and delivering high-quality results in fast-paced environments. Throughout my career I’ve led group tours worldwide, supported marketing and communications efforts, taught English as a second language, and contributed to educational initiatives. I thrive on helping clients and teams achieve their goals and am passionate about continuous learning and client satisfaction.

Carla J. Valentine

I’m Carla J. Valentine, a versatile professional with 15+ years of experience in customer service, publishing, tourism, and education across the USA and abroad. I excel at logistics, organization, and office operations, and I enjoy building teams and coordinating programs, tours, and communications campaigns. I’m comfortable managing confidential information, editing and proofreading, and delivering high-quality results in fast-paced environments. Throughout my career I’ve led group tours worldwide, supported marketing and communications efforts, taught English as a second language, and contributed to educational initiatives. I thrive on helping clients and teams achieve their goals and am passionate about continuous learning and client satisfaction.

Available to hire

I’m Carla J. Valentine, a versatile professional with 15+ years of experience in customer service, publishing, tourism, and education across the USA and abroad. I excel at logistics, organization, and office operations, and I enjoy building teams and coordinating programs, tours, and communications campaigns. I’m comfortable managing confidential information, editing and proofreading, and delivering high-quality results in fast-paced environments.

Throughout my career I’ve led group tours worldwide, supported marketing and communications efforts, taught English as a second language, and contributed to educational initiatives. I thrive on helping clients and teams achieve their goals and am passionate about continuous learning and client satisfaction.

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Language

English
Fluent
Italian
Advanced

Work Experience

Travel Agent at CWTSato Vacations
September 1, 2021 - Present
Remote travel designer and booker for domestic and international vacations, specializing in Europe; manage confidential client data; balance high-volume calls and emails; proofreading and editing in Adobe, MS Office, and Google Docs; clients include 3M, Coca-Cola, military and government employees and the public.
Instructional Support Teacher at Baxter Academy for Technology and Science
January 1, 2021 - June 30, 2021
Assisted students with remote learning and executive function; helped students set goals, manage time/tasks, and improve study skills to graduate on time.
Certified Teacher of English as a Second Language at Private language schools (Self-employed)
September 1, 2010 - March 1, 2020
Taught English as a Second Language to university students and professionals; designed classroom and online lessons; promoted a fun learning environment using role-playing to reinforce speaking, writing, listening, and reading; experience as test examiner.
ESL Teacher at Venice, Italy
October 1, 2001 - April 1, 2005
Managed classrooms of multi-national students and professionals; instructed in English language skills with emphasis on motivation and communicative language practice.
ESL Teacher at Rome, Italy
September 1, 2010 - November 1, 2020
Taught English as a Second Language to university students and professionals; used engaging methods and role plays to reinforce speaking, writing, listening, and reading.
Editor, Reporter, Photographer at City News Service, Los Angeles
January 1, 1986 - January 1, 1996
Wrote, copyedited (AP Style), and produced reports; covered local government, schools, police/fire, sports, profiles, and entertainment; collaborated with photographers and editors to deliver timely content.
Editor, Reporter, Photographer at Reminder Publishing, Western Massachusetts
January 1, 1996 - January 1, 2001
Wrote and edited content, designed layouts for sections and front pages; led reporting on local government, schools, and community topics; mentored staff and expanded digital presence.
Communications Specialist at The American University of Rome, Italy
November 1, 2017 - November 1, 2018
Assisted Marketing and Communications department, promoting programs across print and web; generated news about students and faculty; edited internal/external communications; supported event planning and PR.
Group Tour Manager at Collette Vacations
June 1, 2005 - November 1, 2019
Led groups (up to 40 people) on 7–14 day itineraries in major US cities, national parks, and Europe; managed logistics, vendor payments, and service provider evaluation; resolved customer issues on the road.
Group Tour Manager at Tauck
June 1, 2005 - November 1, 2019
Led groups (up to 40 people) on itineraries; oversaw logistics, payments, and guest satisfaction; ensured high-quality service during tours.
Group Tour Manager at Education First (EF) Boston
June 1, 2005 - November 1, 2019
Led international tours and group travel operations; coordinated logistics, accommodations, and excursions; supported customer service and safety protocols on itineraries.
Volunteer Naturalist at Appalachian Mountain Club
January 1, 2023 - Present
Lead nature walks and evening programs for guests; greet visitors, answer questions about lodge amenities and outdoor recreation.
Pet/House Sitter at Rover.com
April 1, 2023 - Present
Provide 24/7 care for pets at owner's home, including medicine, diet, and exercise; perform housekeeping, garden care, and arrange grooming and vet visits.

Education

Ed Tech III, Maine Teaching Certificate in Education at Eastern Maine Community College
January 11, 2030 - August 1, 2026
Master's Degree: Development in Developing Countries at University of Turin - Turin, Italy
January 11, 2030 - January 1, 2010
Certificate of English Language Teaching to Adults (CELTA) at International Teaching and Training Centre, Bournemouth, England
January 11, 2030 - January 1, 2001
Bachelor's Degree: Business Administration at Eastern Nazarene College - Quincy, MA
January 11, 2030 - January 1, 2001

Qualifications

Microsoft Office Specialist
January 11, 2030 - January 27, 2026
Certificate in Tour Management
January 11, 2030 - January 27, 2026
CELTA (Certificate in English Language Teaching to Adults)
January 11, 2030 - January 1, 2001

Industry Experience

Education, Media & Entertainment, Travel & Hospitality, Professional Services, Government