Available to hire
I am Francoise Toussaint, a seasoned professional with over 20 years of experience spanning the public sector, professional services, and international organizations. I have led cross-functional teams, designed strategic initiatives, and built platforms and programs across Europe and the Middle East, with a strong focus on governance, digitalization, and CSR across diverse sectors. My career includes leadership roles in PwC, UN’s Resident Coordinator Office, multinational corporations, and educational institutions, where I combined analytical rigor with practical implementation to deliver measurable results.
Currently based in Bulgaria, I teach Excel to Master’s students, lead CSR/Sustainable Development initiatives through All for 17, and provide client-focused services at Alorica for Wise. I enjoy building scalable processes, mentoring teams, and translating complex requirements into clear, actionable plans that benefit organizations and communities alike.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
French
Fluent
English
Fluent
German
Advanced
Serbian
Beginner
Work Experience
Customer Service Agent at Alorica Bulgaria (for Wise)
February 1, 2023 - June 30, 2025Answered complaints, transactions and transfers’ issues, or information requirements about services provided by Wise fintech; provided solutions that fit individualized situations and prioritized customers’ needs at each step; acted as a team leader before the project closed.
Professor at ESFAM Bulgaria
September 1, 2020 - September 1, 2025Lecturing on Excel Software (Microsoft) to Masters’ students – Master in Business Administration & Master in Sustainable Innovation and Digitalization.
Founder at All for 17 France & Bulgaria
September 1, 2019 - September 1, 2022Development and launch of a multi-channel platform and easy-to-use application to record and measure CSR and SDG individuals’ actions.
Intern at United Nations – Resident Coordinator Office, Kingdom of Saudi Arabia
February 1, 2019 - March 31, 2019Supported the Resident Coordinator by reviewing UN Agencies activities, identifying trends, gaps and challenges; prepared analyses against the strategic agreement with the country; identified trends and actionable insights.
Team Leader at United Nations – Resident Coordinator Office, Kingdom of Saudi Arabia
April 1, 2019 - June 30, 2019Led three working groups; coordinated analysis to enhance synergies between UN Agencies and identify potential areas of programming; promoted SDGs; collaborated with the G20 Saudi Secretariat (C20/W20) and mapped stakeholders.
In charge of the New Technologies and Services Sector at Business France – French Embassy, Kingdom of Saudi Arabia
February 1, 2017 - June 30, 2017Oversaw the new technologies and services sector as well as franchises to promote French SMEs and explore opportunities and reliable partners in the Kingdom.
Short-term Mission – Gastronomy Event Coordinator at Business France – French Embassy, Kingdom of Saudi Arabia
November 1, 2017 - November 30, 2017Supported the team organizing a Gastronomy Event at the Residence of France, coordinating all stakeholders and participants.
Short-term Mission – Doing Business Guide Update at Business France – French Embassy, Kingdom of Saudi Arabia
April 1, 2018 - June 30, 2018Updated the ‘Doing Business’ guide.
Manager at PwC Serbia
May 1, 2009 - September 30, 2012Design of strategy based on opportunities; formation of strategic alliances; procurement procedures and public tendering; formulation/review of project methodologies; drafting proposals and reports.
Manager at PwC – SEE Bulgaria
October 1, 2012 - October 1, 2015Drafting of the Strategy for the public sector in Bulgaria; leading crossline services projects in internal controls, financial management, procurement, risk management, among others; ex-ante evaluation, market analysis, and compliance audit.
Consultant at PwC Serbia
September 1, 2008 - April 30, 2009Internal operational efficiency improvement program: cost efficiency and cost-benefit analyses; forecast and budget cycle.
Financial Adviser at IWC (International Women’s Club) Belgrade
January 1, 2005 - December 31, 2006Advised the Charity Committee; reviewed applications and results; budget preparation & validation; financial management & controls; cash management for the annual fair (funds raised approx. 200 KE, 3,000 visitors, 25 booths).
President of the Board of Trustees at French International School of Ljubljana
October 1, 2003 - October 31, 2004Led board operations; managed coordination with Slovenian and French authorities; budget management; procurement; recruitment.
Professor at Bernom Institut Bordeaux
October 1, 2002 - April 30, 2003Lectured on Mathematics, Statistics, Financial Management and Accountancy for undergraduate students (BTS).
Consultant and Project Manager at Cabinet E.C.E. (Etudes & Conseils Economiques)
October 1, 1996 - June 30, 1999SME-focused assignments: business plans, feasibility studies, strategy, financial analysis, budget forecasting, marketing repositioning and change management.
Acting Deputy CEO at Paco Rabanne
February 1, 1990 - May 31, 1995In charge of Finance, Human Resources, Administration and Resources; business plan development; budget & control; supplier relations; recruitment; job evaluation and efficiency assessment.
Financial Controller & Management Adviser at Publicis Conseil
September 1, 1987 - January 31, 1990Contract negotiation and management; budget preparation; profitability analysis; group reporting; liaison with Customer Relation Directors & Marketing Managers.
Deputy CFO / CEO of Boutiques at Kenzo
July 1, 1985 - July 31, 1987Financial controls and budget elaboration; KPI tracking; development of annual/monthly marketing and sales plans; monitoring sales performance.
Customer Service Agent at Alorica Bulgaria
February 1, 2023 - June 30, 2025Customer service agent for Wise, addressing complaints, transaction and transfer issues, and information requests about fintech services; developing solutions tailored to individual customer needs and supporting the customer journey. In the process of being team leader before project closure.
In charge of the new technologies and services sector at Business France – French Embassy Kingdom of Saudi Arabia
February 1, 2017 - June 30, 2017Managed the new technologies and services sector and franchises to promote French SMEs; identified opportunities and reliable partners in the Kingdom.
Event Coordinator at Business France – French Embassy Kingdom of Saudi Arabia
November 1, 2017 - November 30, 2017Short-term mission to organize a Gastronomy Event at the Residence of France, coordinating all stakeholders and participants.
Short-term Mission – Doing Business Guide Update at Business France – French Embassy Kingdom of Saudi Arabia
April 1, 2018 - June 30, 2018Short-term mission to update the Doing Business guide.
Manager, SEE at PwC (PriceWaterhouseCoopers) – based in Bulgaria
October 1, 2012 - October 31, 2015Drafting the Strategy for the public sector in Bulgaria; leading crossline service projects in internal controls, financial management, procurement, risk management, assessment of Internal Audit departments, HR, capacity building, change management, ex-ante evaluation of programmes, access to finance, market analysis, and compliance audit.
Financial Adviser – Charity Committee at IWC (International Women's Club) Belgrade
January 1, 2005 - December 31, 2006Design and review of NGO applications; budget preparation and validation; financial management and controls; monitoring & evaluation of projects; cash management for annual fair.
Professor at Bernom Institut
October 1, 2002 - April 30, 2003Lecturing on Mathematics, Statistics, Financial Management and Accountancy for undergraduate students (BTS).
Acting Deputy CEO in charge of Finance, HR, Administration and Resources Departments at Paco Rabanne
February 1, 1990 - May 31, 1995Business planning, strategic planning, budgeting, auditor relations, supplier relations, recruitment, and contract management.
Financial Controller and Management Adviser at Publicis Conseil
September 1, 1987 - January 31, 1990Contract negotiation, budgets, profitability analysis, and group-level reporting.
Deputy of CFO then CEO of the Boutiques at Kenzo
July 1, 1985 - July 31, 1987Financial controls and budget elaboration; KPI tracking; marketing/sales planning and performance analysis.
Education
Bachelor of Sciences in applied Mathematics and Social Sciences at University of Aix-en-Provence
January 1, 1980 - December 31, 1983Master I in Economics with Honours at University of Aix-en-Provence
January 1, 1983 - December 31, 1984Master II in Management at I.A.E. Aix-en-Provence
January 1, 1984 - December 31, 1985Bachelor in Digital Communication and Media/Multimedia at Comnicia Online Business School of STUDI group
January 1, 2021 - December 31, 2022Bachelor in Digital Communication and Media/Multimedia at Comnicia Online Business School of STUDI group
January 1, 2021 - December 31, 2022Master II in Management at I.A.E. Aix-en-Provence, France
January 1, 1984 - December 31, 1985Master I in Economics with Honours at University of Aix-en-Provence - Marseille, France
January 1, 1983 - December 31, 1984Bachelor of Sciences in applied Mathematics and Social Sciences at University of Aix-en-Provence - Marseille, France
January 1, 1980 - December 31, 1983Qualifications
Public Internal Financial Control (PIFC) Training
June 1, 2011 - January 28, 2026IFRS Training for Serbian Customs Officers
January 1, 2013 - January 28, 2026IAS Training for auditors of the Montenegrin Institute for Auditors and Accountants
May 1, 2013 - May 31, 2013IAS Training
April 1, 2015 - April 30, 2015Industry Experience
Education, Professional Services, Government, Non-Profit Organization, Financial Services, Media & Entertainment, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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