Francoise Toussaint

Available to hire

I am Francoise Toussaint, a seasoned professional with over 20 years of experience spanning the public sector, professional services, and international organizations.

About

I am Francoise Toussaint, a seasoned professional with over 20 years of experience spanning the public sector, professional services, and international organizations. I have led cross-functional teams, designed strategic initiatives, and built platforms and programs across Europe and the Middle East, with a strong focus on governance, digitalization, and CSR across diverse sectors. My career includes leadership roles in PwC, UN’s Resident Coordinator Office, multinational corporations, and educational institutions, where I combined analytical rigor with practical implementation to deliver measurable results.

Currently based in Bulgaria, I teach Excel to Master’s students, lead CSR/Sustainable Development initiatives through All for 17, and provide client-focused services at Alorica for Wise. I enjoy building scalable processes, mentoring teams, and translating complex requirements into clear, actionable plans that benefit organizations and communities alike.

  • 30 years' experience
  • Joined January 2026

Languages

  • FrenchFluent
  • EnglishFluent
  • GermanAdvanced
  • SerbianBeginner

Industry experience

  • Education
  • Professional Services
  • Government
  • Non-Profit Organization
  • Financial Services
  • Media & Entertainment
  • Software & Internet

More experts in Sofia, Bulgaria

Work experience· 28 roles

Customer Service Agent · Alorica BulgariaFeb 2023 – Jun 2025 · 2 yrs 5 mos

Customer service agent for Wise, addressing complaints, transaction and transfer issues, and information requests about fintech services; developing solutions tailored to individual customer needs and supporting the customer journey. In the process of being team leader before project closure.

Customer Service Agent · Alorica Bulgaria (for Wise)Feb 2023 – Jun 2025 · 2 yrs 5 mos

Answered complaints, transactions and transfers’ issues, or information requirements about services provided by Wise fintech; provided solutions that fit individualized situations and prioritized customers’ needs at each step; acted as a team leader before the project closed.

Professor · ESFAM BulgariaSep 2020 – Sep 2025 · 5 yrs 1 mo

Lecturing on Excel Software (Microsoft) to Masters’ students – Master in Business Administration & Master in Sustainable Innovation and Digitalization.

Founder · All for 17 France & BulgariaSep 2019 – Sep 2022 · 3 yrs 1 mo
Team Leader · United Nations – Resident Coordinator Office, Kingdom of Saudi ArabiaApr 2019 – Jun 2019 · 3 mos
Intern · United Nations – Resident Coordinator Office, Kingdom of Saudi ArabiaFeb 2019 – Mar 2019 · 2 mos
Short-term Mission – Doing Business Guide Update · Business France – French Embassy Kingdom of Saudi ArabiaApr 2018 – Jun 2018 · 3 mos
Short-term Mission – Doing Business Guide Update · Business France – French Embassy, Kingdom of Saudi ArabiaApr 2018 – Jun 2018 · 3 mos

Education· 8

Bachelor of Sciences in applied Mathematics and Social Sciences · University of Aix-en-Provence1980 – 1983
Master I in Economics with Honours · University of Aix-en-Provence1983 – 1984
Master II in Management · I.A.E. Aix-en-Provence1984 – 1985
Bachelor in Digital Communication and Media/Multimedia · Comnicia Online Business School of STUDI group2021 – 2022

Certifications and awards

Public Internal Financial Control (PIFC) Training2011 – 2026
IFRS Training for Serbian Customs Officers2013 – 2026
IAS Training for auditors of the Montenegrin Institute for Auditors and Accountants2013
IAS Training2015

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