Hi, I’m Juan Carlos Salazar Silva, a Computer Systems Engineer with hands-on experience in technical support, computer lab administration, and IT infrastructure. I’m focused on operational continuity, user support, and incident resolution in educational and organizational environments, aiming to maintain stability in both physical and digital spaces with a service-oriented, problem-solving mindset. I’m committed to excellent customer service, clear communication with non-technical users, and practical problem-solving. My experience includes on-site IT support, diagnostics and repairs, equipment setup, and lab supervision. I’m eager to grow professionally in IT, technical support, or systems administration, contributing my knowledge of computer systems and educational software to support learners and teachers.

Juan Carlos Salazar Silva

Hi, I’m Juan Carlos Salazar Silva, a Computer Systems Engineer with hands-on experience in technical support, computer lab administration, and IT infrastructure. I’m focused on operational continuity, user support, and incident resolution in educational and organizational environments, aiming to maintain stability in both physical and digital spaces with a service-oriented, problem-solving mindset. I’m committed to excellent customer service, clear communication with non-technical users, and practical problem-solving. My experience includes on-site IT support, diagnostics and repairs, equipment setup, and lab supervision. I’m eager to grow professionally in IT, technical support, or systems administration, contributing my knowledge of computer systems and educational software to support learners and teachers.

Available to hire

Hi, I’m Juan Carlos Salazar Silva, a Computer Systems Engineer with hands-on experience in technical support, computer lab administration, and IT infrastructure. I’m focused on operational continuity, user support, and incident resolution in educational and organizational environments, aiming to maintain stability in both physical and digital spaces with a service-oriented, problem-solving mindset.

I’m committed to excellent customer service, clear communication with non-technical users, and practical problem-solving. My experience includes on-site IT support, diagnostics and repairs, equipment setup, and lab supervision. I’m eager to grow professionally in IT, technical support, or systems administration, contributing my knowledge of computer systems and educational software to support learners and teachers.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Intermediate
Spanish; Castilian
Fluent

Work Experience

On-Site IT Support
April 1, 2025 - October 1, 2025
Provided on-site technical support to end users. Diagnosed and resolved hardware and software issues. Installed, configured, and maintained computer equipment. Tracked and followed up on technical incidents. Supported connectivity, printers, and peripheral devices.

Education

Computer Systems Engineering at Instituto Tecnológico de Ensenada
January 1, 2020 - January 1, 2025
Technical Degree in Computer Science at COBACH
January 1, 2017 - January 1, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Computers & Electronics, Software & Internet, Professional Services