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Hi there! I’m Zackery Brink, an IT professional who thrives in challenging situations and loves solving problems for people. I bring over three years of customer-facing tech support experience and hands-on work with hardware, software, and networking to every role, always maintaining a calm, proactive approach. I’m committed to delivering solid results whether I’m working remotely or on-site, and I enjoy learning new technologies and sharing tips with teammates to boost performance and customer satisfaction.…Hi there! I’m Zackery Brink, an IT professional who thrives in challenging situations and loves solving problems for people. I bring over three years of customer-facing tech support experience and hands-on work with hardware, software, and networking to every role, always maintaining a calm, proactive approach. I’m committed to delivering solid results whether I’m working remotely or on-site, and I enjoy learning new technologies and sharing tips with teammates to boost performance and customer satisfaction.

Zackery Brink

Web Developer, Programmer, Developer, +2

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Hi there! I’m Zackery Brink, an IT professional who thrives in challenging situations and loves solving problems for people. I bring over three years of customer-facing tech support experience and hands-on work with hardware, software, and networking to every role, always maintaining a calm, proactive approach. I’m committed to delivering solid results whether I’m working remotely or on-site, and I enjoy learning new technologies and sharing tips with teammates to boost performance and customer satisfaction.…Hi there! I’m Zackery Brink, an IT professional who thrives in challenging situations and loves solving problems for people. I bring over three years of customer-facing tech support experience and hands-on work with hardware, software, and networking to every role, always maintaining a calm, proactive approach. I’m committed to delivering solid results whether I’m working remotely or on-site, and I enjoy learning new technologies and sharing tips with teammates to boost performance and customer satisfaction.

Available to hire

Hi there! I’m Zackery Brink, an IT professional who thrives in challenging situations and loves solving problems for people. I bring over three years of customer-facing tech support experience and hands-on work with hardware, software, and networking to every role, always maintaining a calm, proactive approach.

I’m committed to delivering solid results whether I’m working remotely or on-site, and I enjoy learning new technologies and sharing tips with teammates to boost performance and customer satisfaction.

Skills

AWS

Experience Level

AWS

Intermediate

Language

English

Fluent

Work Experience

Tier 2 Technical Support at Continuum Global Solutions

August 1, 2022 - September 1, 2025

Providing Tier 2 tech support for Verizon. Over the phone guiding customers to resolve phone, billing, and questions about device capabilities, features, and best solutions to meet their needs. I also contribute as a chat champion, sharing useful tips and encouragement to help others resolve their calls. Consistently achieve customer experience survey scores above 95% year to date. Fully remote role.

IT Contractor at Captel

September 1, 2022 - September 1, 2022

Inspecting computers for software upgrade projects and upgrading or replacing computer parts as needed.

EVS Technician at Hot Springs Health

May 1, 2014 - May 1, 2022

Cleaned all hospital departments; completed decon training. Performed cleaning with surgical precision, understood and followed complex procedures, and collaborated with multiple departments to meet needs. Used Excel to track laundry poundage.

Computer Lab Teaching Assistant at Central Wyoming College

September 1, 2021 - December 1, 2021

Helped teach Networking and Computer Hardware; prepared students for CompTIA 1001 and 1002; assisted other professors with computer issues. Supervised hardware builds (Windows 10 or Linux ready within budgets) and guided students in selecting components. Taught networking concepts, firewall setup, and network server configuration, including setting up Cisco networks for LAN and Internet access; assisted in hosting a multiplayer game server for student access.