Available to hire
I’m a dedicated and results-driven professional with over a decade of experience in management and client services. I excel at leading teams, maintaining high operational standards, and delivering exceptional support to clients and stakeholders.
Fluent in Spanish, Armenian, and Farsi, I thrive in diverse environments and stay organized while pursuing ongoing growth. I value collaborative problem-solving and clear, compassionate communication with clients and colleagues.
Language
Spanish; Castilian
Fluent
Armenian
Fluent
Work Experience
Manager, Maintenance Team at GATE Management
January 1, 2013 - April 1, 2024Led and supervised a team of maintenance professionals, ensuring timely and high-quality service delivery. Oversaw daily operations, including scheduling, task delegation, and performance management. Maintained compliance with safety regulations and company standards. Provided hands-on training and mentorship to new team members, fostering a collaborative and efficient work environment. Collaborated with property managers and stakeholders to address maintenance needs and improve tenant satisfaction. Managed inventory and procurement of equipment and supplies, optimizing costs and efficiency. Handled conflict resolution and ensured quick and effective problem-solving.
Case Manager, Intake Team at West Coast Wound Care
October 1, 2024 - February 1, 2025Served as the primary point of contact for new patient intake, ensuring a smooth onboarding process. Collected and verified patient information, medical history, and insurance documentation with accuracy and discretion. Coordinated with medical staff to develop and implement personalized care plans. Provided compassionate and clear communication to patients and their families regarding treatment procedures and expectations. Ensured compliance with healthcare regulations and company protocols. Maintained meticulous records and documentation, enhancing the efficiency of patient care. Collaborated with cross-functional teams to optimize patient outcomes and satisfaction.
Case Manager at LEGACY LAND PROJECT
April 1, 2025 - December 1, 2025Coordinated and organized community resources and relief support for survivors impacted by the Eaton Fire in Altadena. Scheduled donation and supply pick-ups/deliveries, ensuring timely access to essential items for displaced individuals and families. Served as a consistent point of contact for fire survivors, providing compassionate check-ins, needs assessments, and ongoing updates. Communicated with partner organizations, volunteers, and local support networks to match survivors with appropriate services and resources. Maintained accurate case notes and tracked follow-ups to ensure survivors received continued support and were not overlooked.
Education
Qualifications
GED Diploma
January 11, 2030 - January 28, 2026Industry Experience
Healthcare, Professional Services, Other
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