Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m Nanthan L., a client services professional with 12+ years delivering end-to-end lifecycle management in regulated environments. I excel at stakeholder engagement, escalation management, and protecting strategic client relationships, consistently achieving high first-contact resolution and preventing financial exposure. I bring a friendly, collaborative approach to solving complex problems and aligning client needs with practical delivery plans. As the founder of Nanthan Photography Ltd, I lead client-centric projects from concept through delivery, balancing creativity with operational discipline to achieve 95%+ client satisfaction and a strong pipeline of repeat business and referrals. My background spans financial services, travel, and professional services, where I translate requirements into structured delivery plans and pragmatic solutions while maintaining compliant, sustainable operations.…I’m Nanthan L., a client services professional with 12+ years delivering end-to-end lifecycle management in regulated environments. I excel at stakeholder engagement, escalation management, and protecting strategic client relationships, consistently achieving high first-contact resolution and preventing financial exposure. I bring a friendly, collaborative approach to solving complex problems and aligning client needs with practical delivery plans. As the founder of Nanthan Photography Ltd, I lead client-centric projects from concept through delivery, balancing creativity with operational discipline to achieve 95%+ client satisfaction and a strong pipeline of repeat business and referrals. My background spans financial services, travel, and professional services, where I translate requirements into structured delivery plans and pragmatic solutions while maintaining compliant, sustainable operations.

Nanthan L.

Project Manager, Photographer, Graphic Designer, +2





I’m Nanthan L., a client services professional with 12+ years delivering end-to-end lifecycle management in regulated environments. I excel at stakeholder engagement, escalation management, and protecting strategic client relationships, consistently achieving high first-contact resolution and preventing financial exposure. I bring a friendly, collaborative approach to solving complex problems and aligning client needs with practical delivery plans. As the founder of Nanthan Photography Ltd, I lead client-centric projects from concept through delivery, balancing creativity with operational discipline to achieve 95%+ client satisfaction and a strong pipeline of repeat business and referrals. My background spans financial services, travel, and professional services, where I translate requirements into structured delivery plans and pragmatic solutions while maintaining compliant, sustainable operations.…I’m Nanthan L., a client services professional with 12+ years delivering end-to-end lifecycle management in regulated environments. I excel at stakeholder engagement, escalation management, and protecting strategic client relationships, consistently achieving high first-contact resolution and preventing financial exposure. I bring a friendly, collaborative approach to solving complex problems and aligning client needs with practical delivery plans. As the founder of Nanthan Photography Ltd, I lead client-centric projects from concept through delivery, balancing creativity with operational discipline to achieve 95%+ client satisfaction and a strong pipeline of repeat business and referrals. My background spans financial services, travel, and professional services, where I translate requirements into structured delivery plans and pragmatic solutions while maintaining compliant, sustainable operations.

Available to hire

I’m Nanthan L., a client services professional with 12+ years delivering end-to-end lifecycle management in regulated environments. I excel at stakeholder engagement, escalation management, and protecting strategic client relationships, consistently achieving high first-contact resolution and preventing financial exposure. I bring a friendly, collaborative approach to solving complex problems and aligning client needs with practical delivery plans.

As the founder of Nanthan Photography Ltd, I lead client-centric projects from concept through delivery, balancing creativity with operational discipline to achieve 95%+ client satisfaction and a strong pipeline of repeat business and referrals. My background spans financial services, travel, and professional services, where I translate requirements into structured delivery plans and pragmatic solutions while maintaining compliant, sustainable operations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Director & Founder at Nanthan Photography Ltd

November 1, 2023 - Present

Lead a client-facing services business delivering end-to-end photography and creative projects for 30+ clients annually. Act as primary client partner, translating requirements into structured delivery plans and maintaining 95%+ client satisfaction across engagements. Coordinate 50+ concurrent and sequential projects from onboarding to delivery, ensuring on-time completion within all confirmed deadlines. Build long-term client relationships through proactive communication and issue resolution, driving 40%+ repeat business and referrals. Oversee budgeting, financial administration, and contractual obligations to maintain sustainable margins and compliant operations.

Customer Service Specialist at Barclays PLC

April 1, 2023 - October 1, 2023

Supported regulated business clients with KYC verification and mandate updates, processing 35 cases per day with 100% regulatory compliance. Resolved complex customer issues with 95% first-contact resolution, reducing follow-ups and improving customer effort scores. Managed sensitive documentation with audit-ready records and zero data breaches. Coordinated with internal teams to clarify requirements and resolve dependencies, contributing to a 20% reduction in repeat queries. Consistently met service-level targets, maintaining SLA adherence above 98% in a high-volume environment.

Customer Champion at Sport Pursuit Ltd

February 1, 2023 - April 1, 2023

Handled 80+ daily customer enquiries across orders, payments, and returns in a fast-paced e-commerce setting. Delivered technical and account-related support across multiple channels with 99% SLA attainment. Provided product guidance and issue resolution that boosted customer satisfaction scores by 15% over the contract period. Documented recurring issues and solutions, contributing to a 20% reduction in repeat contact volume. Maintained service quality during peak demand periods, supporting uninterrupted operations during promotional sales cycles.

Customer Service Administrator at Link Group UK

March 1, 2022 - December 1, 2022

Managed 80 inbound pension and investment queries daily across phone and email while maintaining strict regulatory compliance. Administered sensitive client records with 100% documented accuracy, supporting audit readiness and regulatory reporting requirements. Maintained and updated CRM records for 10,000+ client accounts, ensuring reliable histories and service continuity. Resolved customer issues within defined service frameworks, achieving 95%+ SLA compliance across case handling. Supported operational teams through accurate correspondence and workflow coordination, reducing processing delays by 15%.

Customer Services Manager at International Air Transport Association (IATA)

June 1, 2013 - December 1, 2020

Owned strategic relationships for a regional portfolio of 40+ airline and cargo clients, acting as the primary contact for service delivery, escalations, and account health across BSP and CASS financial settlement systems. Consulted with senior client stakeholders to align operational needs with settlement solutions, supporting 90%+ client retention and consistent contract renewals in regulated environments. Identified and escalated a critical billing system discrepancy through structured analysis, preventing a financial exposure of S$250,000 and protecting recurring settlement revenues. Managed 20 high-priority escalations per quarter, resolving complex multi-party issues within SLA and converting service risks into strengthened client partnerships. Led cross-functional initiatives with Technology and Product teams to roll out a customer portal and AI-enabled service templates, reducing resolution turnaround time by 25% and improving client self-service adoption.

Sales & Marketing Operations Support at SolarWinds Software

January 1, 2011 - May 1, 2013

Maintained 100% CRM data accuracy across Salesforce and NetSuite, producing weekly pipeline and campaign reports used by regional sales and marketing leadership.

Business Development Executive at SolarWinds Software

January 1, 2011 - May 1, 2013

Generated and qualified 150+ outbound and inbound leads per day across APAC markets, coordinating demos and opportunity handovers that supported sustained pipeline growth. Collaborated with sales and marketing teams to refine messaging and ensure smooth opportunity progression.