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Hi, I'm Nimra Waqas, a Pharm-D graduate from the University of Karachi with diverse experience spanning pharmaceutical QA, remote customer service, and digital education. I currently work as a Remote Customer Services Executive and have a background in Quality Control at Getz Pharma, along with freelance work in digital content creation and online teaching. I enjoy leveraging AI tools to create engaging learning content and provide excellent service, and I am committed to growing within a dynamic organization while continuing to educate and empower others.…Hi, I'm Nimra Waqas, a Pharm-D graduate from the University of Karachi with diverse experience spanning pharmaceutical QA, remote customer service, and digital education. I currently work as a Remote Customer Services Executive and have a background in Quality Control at Getz Pharma, along with freelance work in digital content creation and online teaching. I enjoy leveraging AI tools to create engaging learning content and provide excellent service, and I am committed to growing within a dynamic organization while continuing to educate and empower others.

Nimra Waqas

QA Engineer, Project Manager, Data Scientist, +6

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Hi, I'm Nimra Waqas, a Pharm-D graduate from the University of Karachi with diverse experience spanning pharmaceutical QA, remote customer service, and digital education. I currently work as a Remote Customer Services Executive and have a background in Quality Control at Getz Pharma, along with freelance work in digital content creation and online teaching. I enjoy leveraging AI tools to create engaging learning content and provide excellent service, and I am committed to growing within a dynamic organization while continuing to educate and empower others.…Hi, I'm Nimra Waqas, a Pharm-D graduate from the University of Karachi with diverse experience spanning pharmaceutical QA, remote customer service, and digital education. I currently work as a Remote Customer Services Executive and have a background in Quality Control at Getz Pharma, along with freelance work in digital content creation and online teaching. I enjoy leveraging AI tools to create engaging learning content and provide excellent service, and I am committed to growing within a dynamic organization while continuing to educate and empower others.

Available to hire

Hi, I’m Nimra Waqas, a Pharm-D graduate from the University of Karachi with diverse experience spanning pharmaceutical QA, remote customer service, and digital education. I currently work as a Remote Customer Services Executive and have a background in Quality Control at Getz Pharma, along with freelance work in digital content creation and online teaching.

I enjoy leveraging AI tools to create engaging learning content and provide excellent service, and I am committed to growing within a dynamic organization while continuing to educate and empower others.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Urdu

Advanced

Work Experience

Executive Quality Control at Getz Pharma (Pvt.) Ltd (Pakistan)

February 1, 2015 - October 1, 2016

Perform in-process and final inspections of raw materials, semi-finished, and finished products. Conduct physical, chemical, or microbiological tests depending on the industry. Collaborating with other departments, such as production, QA, and R&D to ensure product quality and resolve quality-related issues. Participating in the development, implement, and improvement of analytical methods and testing procedures. Perform durability, functionality, and safety tests to validate product quality and performance using standardized methods. Maintain detailed records of inspections, noting deviations or defects found to ensure traceability and quality control. Communicate identified defects promptly to supervisors and collaborate on corrective actions for timely resolution. Verify products meet industry standards, company policies, and regulatory requirements by staying updated on quality regulations. Oversee production stages to uphold consistent quality standards and identify areas for impro

Freelance Work at Self-employed

October 1, 2018 - May 1, 2023

Provided quality control support and related services on a contract basis for diverse clients, coordinating with teams to ensure compliance with standards and regulatory requirements. Conducted research, documentation, and method development to support process and product quality improvements. Managed multiple projects with emphasis on timeliness, accuracy, and effective communication.

Customer Services Executive at Efkey Marketing Solution

January 1, 2025 - Present

Identify and develop new business opportunities through cold calling, email marketing, and social media outreach. Present, promote, and sell products/services to prospective clients. Conduct virtual meetings and product demonstrations. Negotiate contracts and close deals. Maintain strong relationships with existing customers. Coordinate with marketing and operations teams.

Freelance Digital Content & IT Tools at Self-employed / Freelance

January 1, 2018 - Present

Created engaging YouTube learning videos tailored for kids, focusing on educational topics, storytelling, and visual interaction. Used AI tools such as ChatGPT, Canva, and ElevenLabs to script, design, and narrate content for children’s learning. Edited videos using CapCut, Filmora, Adobe Premiere Pro, and other user-friendly software to produce high-quality animated content. Designed attractive thumbnails and visual elements to boost audience engagement and retention.

Online Tutor / Education Content Creator at Self-employed

January 1, 2018 - Present

Provided online tutoring to junior class students (Grades 1–5) in core subjects including English, Urdu, Mathematics, and General Knowledge. Delivered interactive virtual lessons using Zoom, Google Meet, and Microsoft Teams. Created age-appropriate lesson plans, worksheets, and visual aids to support different learning styles. Utilized AI-based tools to design engaging educational content. Promoted a positive and inclusive online classroom culture and supported students with homework and exam preparation.