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I'm a customer-focused professional with a broad background in retail, vision care, and IT support. I excel at helping customers, managing confidential information, and keeping operations organized while delivering clear communication and reliable service. I'm motivated by teamwork and continuous learning, and I enjoy collaborating across departments to streamline processes, troubleshoot technology challenges, and deliver exceptional experiences for customers and colleagues alike.…I'm a customer-focused professional with a broad background in retail, vision care, and IT support. I excel at helping customers, managing confidential information, and keeping operations organized while delivering clear communication and reliable service. I'm motivated by teamwork and continuous learning, and I enjoy collaborating across departments to streamline processes, troubleshoot technology challenges, and deliver exceptional experiences for customers and colleagues alike.

Donna Blyth

Web Developer, Front-End Developer, Back-End Developer, +2

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I'm a customer-focused professional with a broad background in retail, vision care, and IT support. I excel at helping customers, managing confidential information, and keeping operations organized while delivering clear communication and reliable service. I'm motivated by teamwork and continuous learning, and I enjoy collaborating across departments to streamline processes, troubleshoot technology challenges, and deliver exceptional experiences for customers and colleagues alike.…I'm a customer-focused professional with a broad background in retail, vision care, and IT support. I excel at helping customers, managing confidential information, and keeping operations organized while delivering clear communication and reliable service. I'm motivated by teamwork and continuous learning, and I enjoy collaborating across departments to streamline processes, troubleshoot technology challenges, and deliver exceptional experiences for customers and colleagues alike.

Available to hire

I’m a customer-focused professional with a broad background in retail, vision care, and IT support. I excel at helping customers, managing confidential information, and keeping operations organized while delivering clear communication and reliable service.

I’m motivated by teamwork and continuous learning, and I enjoy collaborating across departments to streamline processes, troubleshoot technology challenges, and deliver exceptional experiences for customers and colleagues alike.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Vision Care Associate at Walmart Canada

November 1, 2023 - January 1, 2026

Assisted opticians, checked in patients, answered phone calls, filed records, and securely stored patient information. Managed cash at the register (cash, debit, and credit transactions). Removed outdated products, received stock into the system, and promoted deals within the vision center. Helped customers select frames, sanitized frames for advertised promotions, and ensured the store was stocked and organized. Made appointment reminders and order-ready notification calls, performed data entry on confidential profiles, processed referrals and insurance claims, answered inquiries, and replaced nose pieces while maintaining frame cleanliness.

Customer Support Specialist at MNP Digital

December 1, 2019 - May 1, 2023

Listened to customer concerns, provided solutions, and escalated when needed. Educated customers on troubleshooting across multiple industries and contributed to on-call rotations for overtime when required. Delivered remote technology support.

Information Technology Technician at Roevin

August 1, 2017 - December 1, 2019

Provided IT support for Secro Canada and Hilti Canada Corp. Set up computer work stations, received and processed orders for employees, diagnosed and resolved problems related to computer systems and tablets, and remained available to assist employees with their technology needs.

Sales Assistant at Computation Ltd.

July 1, 2017 - October 1, 2017

Greeted and assisted customers in person and by telephone. Processed debit/credit payments using POS. Created service repair reports, suggested appropriate computer parts, trained new team members, and managed the store as required.