Managed user mutations and registrations for BPJS Kesehatan employees nationwide within the BMC Helix ITSM application; guided users in creating incident tickets; resolved user issues via Telegram with high satisfaction; tracked incident and work order tickets with real-time updates; developed customized BMC Helix Dashboards using SQL; prepared daily, monthly, and quarterly reports; configured service catalogs and workflows, and administered Mid-Tier tasks including password resets and new user provisioning.

QA and MSBU Help Desk at Mitra Integrasi Informatika

December 1, 2021 - April 1, 2024

Executed manual testing for over 1000+ test cases based on Functional Specification Documents (FSD) for ATM machines; analyzed bank transaction flows to ensure compliance with standardization requirements for BUMN banks; generated reports and analyses of transactions; created and tracked issues in Redmine; verified log integrity with Graylog and TMS; conducted Debit Switch certifications using AS/400 tools and One Bridge for Bank Muamalat (Issuer) and for Bank WIDE-JALIN WIDE (Acquirer); provided testing support for Bank BSI and prepared modules/environments for UAT; compiled daily SIT/UAT reports for stakeholders; performed ATM cash replenishment per SOP.

Laboratory Assistant (Basis data 1 and Metode Numerik) at YARSI University

September 1, 2017 - September 1, 2018

Coordinated meeting schedules between professor and students; supported data-oriented research for presentation materials; monitored student progress and prepared regular performance reports; operated the Learning Management System (LMS) to distribute teaching materials and streamline online submissions.

Educational Staff & Student Mentor at Ulul Ilmi Boarding School

June 1, 2015 - June 1, 2016

Educated and mentored students in Islamic studies, Quranic recitation, and Arabic; supervised dormitory activities and student discipline; designed weekly extracurricular programs to enhance leadership, public speaking, and community service; coordinated with parents and faculty to provide progress reports; managed administrative duties including attendance, grading, and event organization.