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I am an accomplished IT professional with MCSA SQL Server 2012 and ITIL Foundation certifications, focused on delivering reliable infrastructure and application support. I excel at troubleshooting complex Level II and III issues, quickly learning new technologies, and thriving in both collaborative and autonomous environments. My experience spans database/server administration, service delivery, incident/problem/change management, and cross-functional collaboration across healthcare IT ecosystems. I bring hands-on expertise with SolarWinds, Azure, AWS, Citrix, VMware, Active Directory, Salesforce, ServiceNow, and Jira. I am dedicated to improving system reliability, automating processes, performing server builds and patch management, and ensuring uptime. I have led vendor coordination with data center partners and built governance, processes, and standards to drive business excellence.…I am an accomplished IT professional with MCSA SQL Server 2012 and ITIL Foundation certifications, focused on delivering reliable infrastructure and application support. I excel at troubleshooting complex Level II and III issues, quickly learning new technologies, and thriving in both collaborative and autonomous environments. My experience spans database/server administration, service delivery, incident/problem/change management, and cross-functional collaboration across healthcare IT ecosystems. I bring hands-on expertise with SolarWinds, Azure, AWS, Citrix, VMware, Active Directory, Salesforce, ServiceNow, and Jira. I am dedicated to improving system reliability, automating processes, performing server builds and patch management, and ensuring uptime. I have led vendor coordination with data center partners and built governance, processes, and standards to drive business excellence.

Bernardshaw Arockiam Dieppe

Web Developer, Programmer, Full Stack Developer, +2

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I am an accomplished IT professional with MCSA SQL Server 2012 and ITIL Foundation certifications, focused on delivering reliable infrastructure and application support. I excel at troubleshooting complex Level II and III issues, quickly learning new technologies, and thriving in both collaborative and autonomous environments. My experience spans database/server administration, service delivery, incident/problem/change management, and cross-functional collaboration across healthcare IT ecosystems. I bring hands-on expertise with SolarWinds, Azure, AWS, Citrix, VMware, Active Directory, Salesforce, ServiceNow, and Jira. I am dedicated to improving system reliability, automating processes, performing server builds and patch management, and ensuring uptime. I have led vendor coordination with data center partners and built governance, processes, and standards to drive business excellence.…I am an accomplished IT professional with MCSA SQL Server 2012 and ITIL Foundation certifications, focused on delivering reliable infrastructure and application support. I excel at troubleshooting complex Level II and III issues, quickly learning new technologies, and thriving in both collaborative and autonomous environments. My experience spans database/server administration, service delivery, incident/problem/change management, and cross-functional collaboration across healthcare IT ecosystems. I bring hands-on expertise with SolarWinds, Azure, AWS, Citrix, VMware, Active Directory, Salesforce, ServiceNow, and Jira. I am dedicated to improving system reliability, automating processes, performing server builds and patch management, and ensuring uptime. I have led vendor coordination with data center partners and built governance, processes, and standards to drive business excellence.

Available to hire

I am an accomplished IT professional with MCSA SQL Server 2012 and ITIL Foundation certifications, focused on delivering reliable infrastructure and application support. I excel at troubleshooting complex Level II and III issues, quickly learning new technologies, and thriving in both collaborative and autonomous environments. My experience spans database/server administration, service delivery, incident/problem/change management, and cross-functional collaboration across healthcare IT ecosystems.

I bring hands-on expertise with SolarWinds, Azure, AWS, Citrix, VMware, Active Directory, Salesforce, ServiceNow, and Jira. I am dedicated to improving system reliability, automating processes, performing server builds and patch management, and ensuring uptime. I have led vendor coordination with data center partners and built governance, processes, and standards to drive business excellence.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

PMO Sr. Lead at Allianz Technology SE, India

November 24, 2021 - August 14, 2024

Collaborated with clients to identify challenges implementing SIM PPM Allianz technology across branches; developed onboarding status reports; resolved onboarding obstacles; conducted extensive SIM PPM tool training; demonstrated end-to-end SIM PPM workflow; managed user access/roles; conducted compliance audits; presented insights to Senior Management and ensured governance and client reporting.

Senior Engineer – Infra Product Support (Lead) at Harman Connected Services Pvt. Ltd, India

August 16, 2018 - November 19, 2021

Led end-to-end management of critical business calls via Teams/Meetings; maintained financials and staffing requests; monitored portfolio performance; proposed process improvements; configured and maintained alerts with SolarWinds; provided L2/L3 support; onboarded servers with monitoring templates; managed server alerts; performed patching and access troubleshooting; managed SQL queries/scripts; supported Azure and VMware infrastructures; administered Active Directory; led CLCA/RCA initiatives.

Technical Consultant at Allscripts India Pvt. LLP

September 10, 2010 - March 23, 2018

Monitored and resolved alerts (Uptrends/New Relic) for 360 Oncology; ensured performance of Decision Support System; engaged with clients for clinical content adoption; enhanced troubleshooting with SQL, scripting, and ETL; facilitated software upgrades with cross-functional teams; managed ticketing across Product Support; implemented backups, recovery, and security protocols; supported HL7 interfaces (ConnectR); delivered remote user support and received Client Appreciation for service quality.

Quality Compliance Analyst at WNS Global Services Ltd, India

December 5, 2005 - October 26, 2009

Spearheaded independent quality management with team leadership; prepared metrics and Pareto analyses; managed client relationships; oversaw shift responsibilities; performed root-cause analysis and implemented corrective actions; supervised live/recorded calls for coaching; delivered service quality improvements and ensured compliance with client requirements.