Available to hire
Hi, I’m Lea Stefana Bella Da. I’m a highly organized Virtual Assistant with nearly four years of experience providing administrative support, customer service, and technical assistance in fast-paced remote environments. I excel at calendar and email management, data entry, CRM updates, and keeping records accurate.
I enjoy turning chaos into clarity and delivering reliable support that helps teams stay focused on their goals. I’m comfortable with CRM, data entry, online research, and social media coordination, and I thrive in collaborative, results-driven settings.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Work Experience
Technical Support Representative at Quantrics Enterprises (NQX)
November 1, 2021 - May 1, 2023Provided remote administrative and technical support to clients via email, phone, and ticketing systems. Managed customer records, case documentation, and system updates with high accuracy. Handled high-volume inquiries while maintaining organized workflows and meeting deadlines. Followed up and escalated issues to ensure timely resolution and consistent client satisfaction.
Technical Support Representative at The Manila Hotel
July 1, 2023 - December 1, 2025Performed data entry, report preparation, and document organization. Managed email correspondence and assisted with scheduling and administrative coordination. Maintained digital filing systems and ensured records were updated and accurate. Assisted in preparing internal reports and support for daily office operations.
Admin Assistant (Internship)
February 1, 2025 - May 1, 2025Provided administrative and customer support via chat, email and phone. Maintained accurate records and case documentation. Followed up on requests to ensure timely completion and resolution. Assisted in organizing information and updating internal systems.
General & Admin Virtual Assistant at Quantrics Enterprises (NQX)
November 1, 2021 - May 1, 2023Provided remote administrative and technical support to clients via email, phone, and ticketing systems. Managed customer records, case documentation, and system updates with high accuracy. Handled high-volume inquiries while maintaining organized workflows and meeting deadlines. Followed up and escalated issues to ensure timely resolution and consistent client satisfaction.
Admin Assistant (Internship) / Customer Service Representative
February 1, 2025 - May 1, 2025Provided administrative and customer support via chat, email, and phone. Maintained accurate records and case documentation. Followed up on requests to ensure timely completion and resolution. Assisted in organizing information and updating internal systems.
Education
Bachelor of Science in Hospitality Management at National College of Business and Arts (APEC Schools)
January 11, 2030 - January 29, 2026Bachelor of Science in Hospitality Management, Accounting, Business and Management at National College of Business and Arts
January 11, 2030 - February 2, 2026Qualifications
Industry Experience
Travel & Hospitality, Professional Services, Education, Software & Internet, Media & Entertainment, Other
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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