Hi, I’m Susanne, a versatile professional with a background spanning administration, customer support, travel operations and digital marketing. I thrive in fast-paced environments, solve problems quickly, and enjoy helping teams stay organized and productive. Over the years I’ve worked at Menzies Aviation, Össur Nordic, and as a freelance travel and admin assistant, combining strong organizational skills with a focus on friendly customer interactions and smart, practical branding and content work.…

Susanne Lindblad Fröding

Hi, I’m Susanne, a versatile professional with a background spanning administration, customer support, travel operations and digital marketing. I thrive in fast-paced environments, solve problems quickly, and enjoy helping teams stay organized and productive. Over the years I’ve worked at Menzies Aviation, Össur Nordic, and as a freelance travel and admin assistant, combining strong organizational skills with a focus on friendly customer interactions and smart, practical branding and content work.…

Available to hire

Hi, I’m Susanne, a versatile professional with a background spanning administration, customer support, travel operations and digital marketing. I thrive in fast-paced environments, solve problems quickly, and enjoy helping teams stay organized and productive.
Over the years I’ve worked at Menzies Aviation, Össur Nordic, and as a freelance travel and admin assistant, combining strong organizational skills with a focus on friendly customer interactions and smart, practical branding and content work.

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Skills

Experience Level

Brand Identity
Expert
Presentation Design
Intermediate
Web Design
Intermediate

Language

Swedish
Fluent
English
Advanced

Work Experience

Freelance Travel Expert / VA Assistant / Customer Support / Admin / Digital Marketing
January 1, 2024 - Present
Provide freelance travel expertise, virtual assistant tasks, customer support, administration, and digital marketing services for clients in the travel industry.
Customer Support Representative at Össur Nordic
January 1, 2015 - December 31, 2017
Handled Nordic customer support inquiries, resolved issues, and collaborated with teams to improve customer satisfaction and service delivery.
Traffic Assistant / Check-in Agent at Menzies Aviation, Arlanda
January 1, 2014 - January 1, 2015
Supported airport operations, assisted with passenger checks-in processes, and ensured smooth flow of traffic handling.
Receptionist / Administration at Sollentuna Traffic School
January 1, 2013 - December 31, 2014
Front-desk duties, administrative support, and coordination tasks.
Customer Service & Administration at Nets (Nordea bank)
January 1, 2011 - December 31, 2011
Card acceptance (Nets) customer service and broad administrative duties.
Security / Check-in Agent at IC TS Sweden AB, Arlanda
January 1, 2011 - January 1, 2012
Security role and check-in support at Arlanda.
Customer Support / Administration at GoExcellence
January 1, 2009 - January 1, 2010
Customer support (Visa) and administrative tasks.
Receptionist (Intern) at Scandic Hotel Bromma
January 1, 2008 - December 31, 2008
Reception and conference support; used Fideloboooking system; basic hospitality operations.
Telemarketer at Teleperformance Nordic AB
January 1, 2006 - December 31, 2009
Inbound/outbound telemarketing activities; part of trade and administrative functions.
Substitute after-school teacher at Björn Bodaskolan, Vällingby
January 1, 2008 - December 31, 2008
Substitute teaching duties at after-school program.
Freelance Travel Expert / VA Assistant / Customer Support / Administration / Digital Marketing at Self-employed (Freelance)
January 1, 2024 - Present
Freelance roles spanning travel advisory, virtual assistance, customer support, admin tasks, and digital marketing.
Customer Support Representative at Össur Nordic
January 1, 2017 - Present
Provide Nordic-region customer support, product assistance, and related administrative tasks.
Traffic Assistant / Check-in Agent at Menzies Aviation, Arlanda
January 1, 2015 - December 31, 2017
Airport check-in, boarding assistance and general customer service coordination.
Receptionist / Administration at Sollentuna Traffic School
January 1, 2014 - December 31, 2015
Front desk reception and administrative support for school operations.
Child Care Resources Staff at Klax Preschool
January 1, 2013 - December 31, 2014
Support staff assisting with child care activities and program logistics.
Security Agent / Check-In Agent at ICTS Sweden AB, Arlanda
January 1, 2012 - December 31, 2013
Airport security and check-in related duties.
Customer Support / Administration at GoExcellence (ViaSat)
January 1, 2011 - December 31, 2011
Customer support and administration duties.
Substitute After-School Teacher / School Meal Assistant at Björn Bodaskolan, Vällingby
January 1, 2009 - December 31, 2010
Substitute teaching and school meal support.
Reception / Conference at Scandic Hotel Bromma
January 1, 2008 - December 31, 2008
Front desk reception and conference-related tasks; utilized booking systems; supported restaurant staff.
Telemarketer at Teleperformance Nordic AB
January 1, 2008 - December 31, 2009
Telemarketing duties for Nordic markets.

Education

Trade & Administration incl. Tourism & Travel at Kista Gymnasium
January 11, 2030 - January 29, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Professional Services, Education, Retail, Software & Internet, Transportation & Logistics

Skills

Experience Level

Brand Identity
Expert
Presentation Design
Intermediate
Web Design
Intermediate

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