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I'm Amen Allah Saidi, a Computer Engineering graduate and IT professional currently pursuing a Master’s in Information Technology at Université du Québec en Outaouais. I earned a Bachelor's in Computer Engineering from Université Centrale Tunisie and have hands-on internship experience in IT support and troubleshooting at BH Service Bancaire and Bank Zitouna, plus a bilingual customer support role at Concentrix. I thrive in problem-solving and stress management, with strong networking and security incident response skills. I’m eager to contribute to innovative IT projects, particularly in security operations, fraud prevention, and backend IT support.…I'm Amen Allah Saidi, a Computer Engineering graduate and IT professional currently pursuing a Master’s in Information Technology at Université du Québec en Outaouais. I earned a Bachelor's in Computer Engineering from Université Centrale Tunisie and have hands-on internship experience in IT support and troubleshooting at BH Service Bancaire and Bank Zitouna, plus a bilingual customer support role at Concentrix. I thrive in problem-solving and stress management, with strong networking and security incident response skills. I’m eager to contribute to innovative IT projects, particularly in security operations, fraud prevention, and backend IT support.

Amen Allah Saidi

Programmer, Web Developer, Data Scientist, +2

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I'm Amen Allah Saidi, a Computer Engineering graduate and IT professional currently pursuing a Master’s in Information Technology at Université du Québec en Outaouais. I earned a Bachelor's in Computer Engineering from Université Centrale Tunisie and have hands-on internship experience in IT support and troubleshooting at BH Service Bancaire and Bank Zitouna, plus a bilingual customer support role at Concentrix. I thrive in problem-solving and stress management, with strong networking and security incident response skills. I’m eager to contribute to innovative IT projects, particularly in security operations, fraud prevention, and backend IT support.…I'm Amen Allah Saidi, a Computer Engineering graduate and IT professional currently pursuing a Master’s in Information Technology at Université du Québec en Outaouais. I earned a Bachelor's in Computer Engineering from Université Centrale Tunisie and have hands-on internship experience in IT support and troubleshooting at BH Service Bancaire and Bank Zitouna, plus a bilingual customer support role at Concentrix. I thrive in problem-solving and stress management, with strong networking and security incident response skills. I’m eager to contribute to innovative IT projects, particularly in security operations, fraud prevention, and backend IT support.

Available to hire

I’m Amen Allah Saidi, a Computer Engineering graduate and IT professional currently pursuing a Master’s in Information Technology at Université du Québec en Outaouais. I earned a Bachelor’s in Computer Engineering from Université Centrale Tunisie and have hands-on internship experience in IT support and troubleshooting at BH Service Bancaire and Bank Zitouna, plus a bilingual customer support role at Concentrix.

I thrive in problem-solving and stress management, with strong networking and security incident response skills. I’m eager to contribute to innovative IT projects, particularly in security operations, fraud prevention, and backend IT support.

Language

Arabic

Advanced

English

Advanced

French

Advanced

Work Experience

Bilingual Customer Support at Concentrix

August 1, 2025 - December 1, 2025

Assisted customers by providing timely solutions to their inquiries and issues. Followed up on cases to ensure customer satisfaction and resolution. Collaborated with the back office team to track daily orders and investigate fraud cases.

Security Operations Center Intern

February 1, 2025 - May 1, 2025

Assisted in creating and establishing a security operation center infrastructure integrating SIEM and SOAR technologies. Supported day-to-day operational tasks to enhance security protocols and incident response. Collaborated with team members to ensure effective communication and workflow within the organization.

IT Technician Intern

July 1, 2023 - August 1, 2023

Spent two months with the team of technicians responsible for computer maintenance.