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I am a hospitality and marketing professional with over 10 years of experience delivering exceptional guest services, driving sales, and managing brand communications across international markets. I excel in high-volume environments, upselling experiences, resolving complex situations, and ensuring the highest standard of customer satisfaction for travelers from Europe and beyond. My work spans tourism, marketing communications, and academia. I teach university courses, lead marketing initiatives, and am currently pursuing a Ph.D. in International Tourism to deepen my expertise. I am passionate about optimizing operational flow, supporting leadership teams in fast-paced hotel settings, and building cross-cultural connections that enhance guest experiences.…I am a hospitality and marketing professional with over 10 years of experience delivering exceptional guest services, driving sales, and managing brand communications across international markets. I excel in high-volume environments, upselling experiences, resolving complex situations, and ensuring the highest standard of customer satisfaction for travelers from Europe and beyond. My work spans tourism, marketing communications, and academia. I teach university courses, lead marketing initiatives, and am currently pursuing a Ph.D. in International Tourism to deepen my expertise. I am passionate about optimizing operational flow, supporting leadership teams in fast-paced hotel settings, and building cross-cultural connections that enhance guest experiences.

Denis Antonio Ramos

Brand Designer, Graphic Designer, Copywriter, +2

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I am a hospitality and marketing professional with over 10 years of experience delivering exceptional guest services, driving sales, and managing brand communications across international markets. I excel in high-volume environments, upselling experiences, resolving complex situations, and ensuring the highest standard of customer satisfaction for travelers from Europe and beyond. My work spans tourism, marketing communications, and academia. I teach university courses, lead marketing initiatives, and am currently pursuing a Ph.D. in International Tourism to deepen my expertise. I am passionate about optimizing operational flow, supporting leadership teams in fast-paced hotel settings, and building cross-cultural connections that enhance guest experiences.…I am a hospitality and marketing professional with over 10 years of experience delivering exceptional guest services, driving sales, and managing brand communications across international markets. I excel in high-volume environments, upselling experiences, resolving complex situations, and ensuring the highest standard of customer satisfaction for travelers from Europe and beyond. My work spans tourism, marketing communications, and academia. I teach university courses, lead marketing initiatives, and am currently pursuing a Ph.D. in International Tourism to deepen my expertise. I am passionate about optimizing operational flow, supporting leadership teams in fast-paced hotel settings, and building cross-cultural connections that enhance guest experiences.

Available to hire

I am a hospitality and marketing professional with over 10 years of experience delivering exceptional guest services, driving sales, and managing brand communications across international markets. I excel in high-volume environments, upselling experiences, resolving complex situations, and ensuring the highest standard of customer satisfaction for travelers from Europe and beyond.

My work spans tourism, marketing communications, and academia. I teach university courses, lead marketing initiatives, and am currently pursuing a Ph.D. in International Tourism to deepen my expertise. I am passionate about optimizing operational flow, supporting leadership teams in fast-paced hotel settings, and building cross-cultural connections that enhance guest experiences.

Skills

Branding

Copywriting

Social Media Design

Experience Level

Branding

Expert

Copywriting

Expert

Social Media Design

Expert

Language

Spanish; Castilian

Fluent

English

Advanced

Dutch

Beginner

Work Experience

Customer Service & Sales Representative at TUI Musement

September 1, 2023 - Present

Resolve guest complaints related to hotel stay, transportation, and excursions, ensuring service recovery and high satisfaction. Provide personalized recommendations and cultural guidance for European travelers. Promote local activities and excursions, contributing to revenue and improving guest experience. Manage daily interactions with guests from Germany, the Netherlands, France, the UK, and Spain, delivering service aligned with international standards.

Marketing Manager at Fratello Cigars

November 1, 2020 - September 1, 2023

Led full-suite marketing operations including branding, communications, public relations, and product development. Managed digital content, social media strategy, influencer collaborations, and trade event planning. Oversaw press releases, media relations, and crisis communication strategies. Directed product launch cycles from concept to market, improving brand visibility in multiple regions.

Marketing Professor at Universidad Central del Este (UCE)

January 1, 2020 - Present

Teach courses including Digital Marketing, Brand Management, Consumer Behavior, and Marketing Research. Mentor students in thesis development and applied marketing projects.

Faculty Coordinator – Business Sciences at Universidad Central del Este (UCE)

January 1, 2015 - January 1, 2016

Designed and updated academic curricula for marketing programs. Coordinated faculty tasks, schedules, evaluations, and academic planning.

Customer Service & Sales Representative at Amstar DMC (Apple Vacations)

June 1, 2018 - July 1, 2020

Handled guest complaints regarding hotels, transportation, and activities. Promoted and sold excursions to international tourists. Ensured guests were informed about local guidelines and safety practices.

Room Controller at Hard Rock Hotel & Casino Punta Cana

April 1, 2016 - June 1, 2018

Managed room allocation and daily operations for 1,787 rooms, coordinated with housekeeping and maintenance teams. Oversaw system updates, check-in/check-out flow, and room readiness. Collaborated with multiple departments to ensure quality standards and efficient operations.

Social Media Manager at YanksGoYard – Fansided

January 1, 2015 - January 1, 2016

Online Sales Manager at Rockingham Trading Post, NH, USA

January 1, 2013 - January 1, 2015

Assistant Manager at Boston Sports, Dominican Republic

January 1, 2010 - January 1, 2013

Teller at Banco de Reservas

January 1, 2007 - January 1, 2009