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Hi, I’m Giselle N. Santiago. I am a dedicated and self-driven professional with over 4 years of experience in customer service within the BPO industry. I excel at providing fast, accurate, and empathetic support to a wide range of customers, and I thrive in fast-paced environments that require clear communication and problem-solving. In addition to customer service, I bring hands-on experience in video editing, graphic design, and 3D print-related design. I have created videos with animations, color grading, and motion graphics for Pipe Me Sweet Confectionery; I have designed logos, illustrations, and branding assets at JP 3D Print; I am proficient with tools like Adobe Illustrator, Photoshop, Canva, Figma, Adobe XD, and Premiere Pro. I am committed to continuous learning and delivering high-quality work across creative and service-driven projects.…Hi, I’m Giselle N. Santiago. I am a dedicated and self-driven professional with over 4 years of experience in customer service within the BPO industry. I excel at providing fast, accurate, and empathetic support to a wide range of customers, and I thrive in fast-paced environments that require clear communication and problem-solving. In addition to customer service, I bring hands-on experience in video editing, graphic design, and 3D print-related design. I have created videos with animations, color grading, and motion graphics for Pipe Me Sweet Confectionery; I have designed logos, illustrations, and branding assets at JP 3D Print; I am proficient with tools like Adobe Illustrator, Photoshop, Canva, Figma, Adobe XD, and Premiere Pro. I am committed to continuous learning and delivering high-quality work across creative and service-driven projects.

Giselle N. Santiago

Video Editor, Graphic Designer, Web Designer, +5

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Hi, I’m Giselle N. Santiago. I am a dedicated and self-driven professional with over 4 years of experience in customer service within the BPO industry. I excel at providing fast, accurate, and empathetic support to a wide range of customers, and I thrive in fast-paced environments that require clear communication and problem-solving. In addition to customer service, I bring hands-on experience in video editing, graphic design, and 3D print-related design. I have created videos with animations, color grading, and motion graphics for Pipe Me Sweet Confectionery; I have designed logos, illustrations, and branding assets at JP 3D Print; I am proficient with tools like Adobe Illustrator, Photoshop, Canva, Figma, Adobe XD, and Premiere Pro. I am committed to continuous learning and delivering high-quality work across creative and service-driven projects.…Hi, I’m Giselle N. Santiago. I am a dedicated and self-driven professional with over 4 years of experience in customer service within the BPO industry. I excel at providing fast, accurate, and empathetic support to a wide range of customers, and I thrive in fast-paced environments that require clear communication and problem-solving. In addition to customer service, I bring hands-on experience in video editing, graphic design, and 3D print-related design. I have created videos with animations, color grading, and motion graphics for Pipe Me Sweet Confectionery; I have designed logos, illustrations, and branding assets at JP 3D Print; I am proficient with tools like Adobe Illustrator, Photoshop, Canva, Figma, Adobe XD, and Premiere Pro. I am committed to continuous learning and delivering high-quality work across creative and service-driven projects.

Available to hire

Hi, I’m Giselle N. Santiago. I am a dedicated and self-driven professional with over 4 years of experience in customer service within the BPO industry. I excel at providing fast, accurate, and empathetic support to a wide range of customers, and I thrive in fast-paced environments that require clear communication and problem-solving.

In addition to customer service, I bring hands-on experience in video editing, graphic design, and 3D print-related design. I have created videos with animations, color grading, and motion graphics for Pipe Me Sweet Confectionery; I have designed logos, illustrations, and branding assets at JP 3D Print; I am proficient with tools like Adobe Illustrator, Photoshop, Canva, Figma, Adobe XD, and Premiere Pro. I am committed to continuous learning and delivering high-quality work across creative and service-driven projects.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Video Editor at Pipe Me Sweet Confectionery

March 1, 2024 - Present

Review and select the best raw footage and audio files for editing. Integrate special effects, music and sound effects as needed to enhance the video. Create videos by adding animations, color grading, and motion graphics.

Customer Service Representative at WNS

July 19, 2022 - January 19, 2024

Answer queries from different passengers simultaneously via live chats. Utilize all the resources to provide the best resolution possible for the passengers. Lead the customer through the process by asking the right questions in the right order.

Executive Designer at JP 3D Print

August 1, 2021 - July 1, 2022

Operated various types of printing machines, including offset, letter set and screen printers. Matched colors for print jobs per job request. Developed illustrations, logos and other designs using software.

Customer Service Representative at Sonic Teleservices Corp.

November 6, 2017 - August 28, 2020

Assisted passengers from multiple LOBs such as chat, email, voice. Provided assistance from general inquiries, booking, adding services, up to refund according to process. Handled customer complaints and queries in a professional and courteous manner.