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Hi, I’m Alicia Alvizures, a customer service professional with experience in international call centers supporting Spain and the United States markets. I excel in resolving customer issues, handling high-volume calls, and upselling services while ensuring secure payments. I’m detail-oriented, adaptable, and highly organized, with administrative training and office management experience. I am available to work in Belgium and internationally.…Hi, I’m Alicia Alvizures, a customer service professional with experience in international call centers supporting Spain and the United States markets. I excel in resolving customer issues, handling high-volume calls, and upselling services while ensuring secure payments. I’m detail-oriented, adaptable, and highly organized, with administrative training and office management experience. I am available to work in Belgium and internationally.

Alicia Alvizures

Copywriter, Content Creator, Social Media Manager, +2

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Hi, I’m Alicia Alvizures, a customer service professional with experience in international call centers supporting Spain and the United States markets. I excel in resolving customer issues, handling high-volume calls, and upselling services while ensuring secure payments. I’m detail-oriented, adaptable, and highly organized, with administrative training and office management experience. I am available to work in Belgium and internationally.…Hi, I’m Alicia Alvizures, a customer service professional with experience in international call centers supporting Spain and the United States markets. I excel in resolving customer issues, handling high-volume calls, and upselling services while ensuring secure payments. I’m detail-oriented, adaptable, and highly organized, with administrative training and office management experience. I am available to work in Belgium and internationally.

Available to hire

Hi, I’m Alicia Alvizures, a customer service professional with experience in international call centers supporting Spain and the United States markets. I excel in resolving customer issues, handling high-volume calls, and upselling services while ensuring secure payments.

I’m detail-oriented, adaptable, and highly organized, with administrative training and office management experience. I am available to work in Belgium and internationally.

Skills

Microsoft Office

Copywriting

HubSpot

Experience Level

Microsoft Office

Intermediate

Copywriting

Intermediate

HubSpot

Intermediate

Language

Spanish; Castilian

Fluent

English

Intermediate

Work Experience

Customer Service & Sales Representative at TELUS International – T-Mobile USA Account

April 1, 2025 - December 1, 2025

Provided inbound customer support for T-Mobile USA clients; resolved mobile network issues, internet connectivity, and service interruptions; handled billing inquiries, processed payments using credit and debit cards, and ensured data security; Sold additional services such as home internet, mobile plans, devices, and promotional offers; Resolved complaints and maintained high levels of customer satisfaction.

Customer Service Representative at Conduent – UPS Spain Account

September 1, 2021 - December 1, 2021

Handled inbound calls for UPS Spain customers; assisted with package tracking, shipment status and delivery coordination; organized and verified shipping orders and logistics information; provided clear and professional communication in Spanish and English; ensured accurate documentation and timely follow-up on requests.