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I'm Amy Tucker, a dedicated and hardworking professional with a strong focus on communication and teamwork. I always give my best, whether working with colleagues or taking on independent tasks, and I enjoy taking on new challenges. My experience spans customer service, teaching support, and helpline advisory roles, where I developed problem-solving, planning, and mentoring skills. I'm eager to contribute to a new opportunity with energy and a customer-first mindset.…I'm Amy Tucker, a dedicated and hardworking professional with a strong focus on communication and teamwork. I always give my best, whether working with colleagues or taking on independent tasks, and I enjoy taking on new challenges. My experience spans customer service, teaching support, and helpline advisory roles, where I developed problem-solving, planning, and mentoring skills. I'm eager to contribute to a new opportunity with energy and a customer-first mindset.

Amy Tucker

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I'm Amy Tucker, a dedicated and hardworking professional with a strong focus on communication and teamwork. I always give my best, whether working with colleagues or taking on independent tasks, and I enjoy taking on new challenges. My experience spans customer service, teaching support, and helpline advisory roles, where I developed problem-solving, planning, and mentoring skills. I'm eager to contribute to a new opportunity with energy and a customer-first mindset.…I'm Amy Tucker, a dedicated and hardworking professional with a strong focus on communication and teamwork. I always give my best, whether working with colleagues or taking on independent tasks, and I enjoy taking on new challenges. My experience spans customer service, teaching support, and helpline advisory roles, where I developed problem-solving, planning, and mentoring skills. I'm eager to contribute to a new opportunity with energy and a customer-first mindset.

Available to hire

I’m Amy Tucker, a dedicated and hardworking professional with a strong focus on communication and teamwork. I always give my best, whether working with colleagues or taking on independent tasks, and I enjoy taking on new challenges.

My experience spans customer service, teaching support, and helpline advisory roles, where I developed problem-solving, planning, and mentoring skills. I’m eager to contribute to a new opportunity with energy and a customer-first mindset.

Skills

Microsoft Office

Microsoft Word

Microsoft Excel

Experience Level

Microsoft Office

Expert

Microsoft Word

Expert

Microsoft Excel

Intermediate

Work Experience

Energy Specialist at Octopus Energy

January 1, 2021 - Present

Dealt with daily customer queries; opened and updated customer complaints; acted as complaints specialist in collaboration with the ombudsman; supported cross-team efforts to resolve issues; booked smart meter appointments and liaised with Kraken and INK; resolved smart meter issues remotely; collaborated with the billing team to ensure accurate accounts; assisted customers in financial hardship with appropriate payment plans; demonstrated strong IT skills (Word, Excel, Outlook); occasionally stepped in as line manager and led team updates; managed emergencies and day-to-day account issues.

COVID-19 helpline adviser at Octopus Energy

March 1, 2020 - January 1, 2021

Answered calls regarding COVID-19; assisted the public with questions; booked tests and registered results; provided vaccination information; trained colleagues and kept up-to-date with guidance; supplied isolation guidance to members of the public.

Sales Assistant at Paderborn Pri Shop

October 1, 2016 - March 1, 2020

Greeted customers; processed cash and card payments; advised on product selection; handled refunds; answered queries; restocked shelves; maintained store cleanliness; answered the telephone; totaled daily takings and secured cash; managed deliveries and data entry; used Microsoft Office and Publisher for ordering and stock control.

Teaching Assistant at Dempsey Primary School

February 1, 2015 - September 1, 2016

Helped children with learning, play and social development; assisted teacher with classroom management; provided one-to-one support for pupils; planned activities and school trips; supervised indoor and outdoor activities; supported SEN pupils and ELL learners; prepared and set up activities.