I am Fares Osama Adeeb, a hospitality professional with over four years of hands-on experience in hotel reception, reservations, guest relations, and night shift operations. I excel at delivering high-quality customer service, handling calls, and managing Property Management System tasks (Opera PMS), while also crafting social media content for hospitality brands. I thrive on solving international guest issues and maintaining exceptional service standards in fast-paced environments. My background includes strong customer support, online engagement, and brand presence across online channels. I enjoy collaborating with teams to enhance guest experiences and promote hospitality services, leveraging my communication skills and adaptability to work effectively under pressure.

Fares Osama Adeeb

I am Fares Osama Adeeb, a hospitality professional with over four years of hands-on experience in hotel reception, reservations, guest relations, and night shift operations. I excel at delivering high-quality customer service, handling calls, and managing Property Management System tasks (Opera PMS), while also crafting social media content for hospitality brands. I thrive on solving international guest issues and maintaining exceptional service standards in fast-paced environments. My background includes strong customer support, online engagement, and brand presence across online channels. I enjoy collaborating with teams to enhance guest experiences and promote hospitality services, leveraging my communication skills and adaptability to work effectively under pressure.

Available to hire

I am Fares Osama Adeeb, a hospitality professional with over four years of hands-on experience in hotel reception, reservations, guest relations, and night shift operations. I excel at delivering high-quality customer service, handling calls, and managing Property Management System tasks (Opera PMS), while also crafting social media content for hospitality brands. I thrive on solving international guest issues and maintaining exceptional service standards in fast-paced environments.

My background includes strong customer support, online engagement, and brand presence across online channels. I enjoy collaborating with teams to enhance guest experiences and promote hospitality services, leveraging my communication skills and adaptability to work effectively under pressure.

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Experience Level

Intermediate
Intermediate

Language

Arabic
Fluent
English
Advanced
Greek, Modern
Intermediate

Work Experience

Receptionist & Reservations Agent at Golden Park Hotel
August 1, 2022 - December 1, 2023
Managed guest check-in and check-out processes, handled room reservations, and responded to guest inquiries. Resolved complaints to ensure customer satisfaction. Served as Night Shift Manager, supervising front desk operations and ensuring smooth hotel performance.
Customer Service & Social Media (Freelance) at Shams Group – Hotels & Resorts
January 1, 2023 - Present
Supported guest communications and online inquiries for hotels and resorts. Created and scheduled social media content to promote hotel services and tourism experiences. Assisted in maintaining positive online brand presence for international audiences.
Call Center Representative at Vodafone / WE (Outsourced)
January 1, 2019 - January 1, 2022
Handled inbound and outbound customer calls for telecom services. Resolved service issues and provided accurate information to customers. Maintained high-quality service standards and call handling procedures.

Education

Bachelor of Arts – Theatre at Helwan University
January 11, 2030 - January 1, 2019
Bachelor of Arts – Theater Department at Helwan University, Cairo, Egypt
January 11, 2030 - January 1, 2019

Qualifications

Project Management Professional (PMP) Course
January 11, 2030 - January 31, 2026
Marketing & Content Creation
January 11, 2030 - January 31, 2026
Logistics & Export Fundamentals
January 11, 2030 - January 31, 2026
PMP (Project Management Professional) Course
January 11, 2030 - January 31, 2026
Customer Service & Soft Skills – USA
January 11, 2030 - January 31, 2026
Marketing & Content Creation - Logistics & Export Fundamentals
January 11, 2030 - January 31, 2026

Industry Experience

Travel & Hospitality, Professional Services, Media & Entertainment