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I am a detail-oriented, creative professional with a track record in fraud analysis, content moderation, and community management. I excel at turning complex policy and data into practical decisions in high-volume environments while maintaining a friendly, user-focused approach. In digital roles, I create engaging content, manage online communities, and track performance metrics to shape adaptable strategies. I thrive on collaboration, clear communication, and delivering on-brand, timely responses.…I am a detail-oriented, creative professional with a track record in fraud analysis, content moderation, and community management. I excel at turning complex policy and data into practical decisions in high-volume environments while maintaining a friendly, user-focused approach. In digital roles, I create engaging content, manage online communities, and track performance metrics to shape adaptable strategies. I thrive on collaboration, clear communication, and delivering on-brand, timely responses.

Irene Fernandez

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I am a detail-oriented, creative professional with a track record in fraud analysis, content moderation, and community management. I excel at turning complex policy and data into practical decisions in high-volume environments while maintaining a friendly, user-focused approach. In digital roles, I create engaging content, manage online communities, and track performance metrics to shape adaptable strategies. I thrive on collaboration, clear communication, and delivering on-brand, timely responses.…I am a detail-oriented, creative professional with a track record in fraud analysis, content moderation, and community management. I excel at turning complex policy and data into practical decisions in high-volume environments while maintaining a friendly, user-focused approach. In digital roles, I create engaging content, manage online communities, and track performance metrics to shape adaptable strategies. I thrive on collaboration, clear communication, and delivering on-brand, timely responses.

Available to hire

I am a detail-oriented, creative professional with a track record in fraud analysis, content moderation, and community management. I excel at turning complex policy and data into practical decisions in high-volume environments while maintaining a friendly, user-focused approach.

In digital roles, I create engaging content, manage online communities, and track performance metrics to shape adaptable strategies. I thrive on collaboration, clear communication, and delivering on-brand, timely responses.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Community Manager, Event Manager & E-Commerce Assistant at Kells

January 1, 2021 - December 31, 2022

Managed large Kilose Sale events across Ireland: staff, logistics, stock, customer service, cash handling. Produced and edited content for Instagram, TikTok, and Facebook. Developed digital strategies, planned posting calendars, monitored trends and analytics. Managed e-commerce operations: photoshoots, editing, Shopify uploading, packing and international shipments. Handled customer support, maintaining brand tone and quick response times.

Shopify Specialist at Kells

January 1, 2021 - December 31, 2022

Managed Shopify store operations: photoshoots, editing, uploading products, packaging and international shipments. Provided customer support, maintaining brand tone and quick response times.

Content Moderator & Fraud Analyst at Freelance (Tenerife, Spain)

January 1, 2022 - December 31, 2025

Investigated fraud and policy-violation cases by analyzing user behavior, documents, and account activity. Ensured 100% compliance with platform guidelines, applying complex policies to high-volume tickets. Delivered fast and accurate decisions while maintaining quality scores. Adapted quickly to guideline updates and market changes. Worked remotely with excellent time management and organizational discipline. Recognized by leadership for exceptional attention to detail and quality coaching.

Feedback Coach – Quality Assessment at Freelance

January 1, 2022 - December 31, 2025

Investigated fraud and policy-violation cases by analyzing user behavior, documents, and account activity. Ensured 100% compliance with platform guidelines, applying complex policies to high-volume tickets. Delivered fast and accurate decisions while maintaining quality scores. Adapted quickly to constant guideline updates and market changes. Worked remotely with excellent time management and organizational discipline. Recognized by leadership for exceptional attention to detail and quality coaching.