I am a highly organized and reliable administrative professional with a background as a Producer and Project Manager in advertising. I bring extensive experience supporting complex projects, coordinating schedules, managing documentation, and acting as a central point of contact across multiple stakeholders. I have strong organizational skills, can prioritise tight deadlines, and maintain accuracy under pressure in fast-paced environments. I also have experience in mental health clinical settings, providing sensitive administrative and financial support while upholding confidentiality and policy standards. I communicate confidently, take a proactive approach, and am proficient with a wide range of IT and online administrative systems.

Charlena Kaur Dulay

I am a highly organized and reliable administrative professional with a background as a Producer and Project Manager in advertising. I bring extensive experience supporting complex projects, coordinating schedules, managing documentation, and acting as a central point of contact across multiple stakeholders. I have strong organizational skills, can prioritise tight deadlines, and maintain accuracy under pressure in fast-paced environments. I also have experience in mental health clinical settings, providing sensitive administrative and financial support while upholding confidentiality and policy standards. I communicate confidently, take a proactive approach, and am proficient with a wide range of IT and online administrative systems.

Available to hire

I am a highly organized and reliable administrative professional with a background as a Producer and Project Manager in advertising. I bring extensive experience supporting complex projects, coordinating schedules, managing documentation, and acting as a central point of contact across multiple stakeholders.

I have strong organizational skills, can prioritise tight deadlines, and maintain accuracy under pressure in fast-paced environments. I also have experience in mental health clinical settings, providing sensitive administrative and financial support while upholding confidentiality and policy standards. I communicate confidently, take a proactive approach, and am proficient with a wide range of IT and online administrative systems.

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Experience Level

Language

English
Fluent

Work Experience

Project Manager / Producer at Maple Leaf Counseling & Training Centre
September 1, 2023 - December 31, 2024
Led end-to-end project workflows for counselling and training initiatives, coordinating multiple stakeholders to ensure timely delivery of content and services. Acted as primary client liaison, maintaining clear communication from briefing through final delivery, ensuring client needs were accurately understood and met. Negotiated rights and licensing where applicable, applying attention to detail and compliance. Implemented process improvements and onboarding of new clients onto proprietary platforms to improve efficiency and adoption.
Integrated Producer at Accenture Song, London
September 1, 2021 - August 31, 2023
Managed end-to-end project workflows for campaigns, coordinating multiple stakeholders to ensure timely delivery of content and services. Acted as primary client liaison from brief to final delivery, ensuring client needs were understood and met. Directed sessions with voice talents, scheduled resources, and oversaw operational logistics. Negotiated user rights and licensing with meticulous attention to detail and compliance. Led process improvements including transitioning teams to streamlined digital systems and onboarding clients onto proprietary platforms.
Producer at Tag Collective Arts, London
September 1, 2019 - August 31, 2021
Managed end-to-end project workflows for creative campaigns, coordinating multiple stakeholders to meet deadlines. Served as primary client liaison, maintaining professional communication from briefing to final delivery. Directed sessions involving voice talents and media assets, negotiated rights and licensing. Led onboarding and training of new clients onto proprietary software platforms, ensuring smooth adoption with minimal disruption to workflows.
Assistant Producer at WPNC, London
September 1, 2017 - August 31, 2019
Supported production and post-production for TV commercials, including campaigns for British Heart Foundation, Oxfam, and Children with Cancer UK. Managed budgeting, invoicing, and vendor coordination to ensure timely delivery of services.
Team Assistant at Leagas Delaney, London
September 1, 2016 - August 31, 2017
Provided PA support to Creative Directors and TV Producers, coordinating team schedules and meetings. Assisted with travel arrangements and expense management to keep agency operations running smoothly.

Education

Bachelor of Arts at Regent's University, London
January 1, 2012 - January 1, 2015

Qualifications

Counselling Skills (Level 2 & 3)
September 1, 2024 - August 31, 2025

Industry Experience

Media & Entertainment, Professional Services