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I'm Monica Lyn S. Espinosa, a customer-service oriented professional with experience in ESL teaching and back-office support. I enjoy clear communication, problem solving, and helping customers and learners succeed. I am eager to contribute to a team that values productivity, adaptability, and ongoing personal and professional growth. I am seeking roles in education, customer support, or content creation where I can apply my strong communication skills and dedication to service.…I'm Monica Lyn S. Espinosa, a customer-service oriented professional with experience in ESL teaching and back-office support. I enjoy clear communication, problem solving, and helping customers and learners succeed. I am eager to contribute to a team that values productivity, adaptability, and ongoing personal and professional growth. I am seeking roles in education, customer support, or content creation where I can apply my strong communication skills and dedication to service.

Monica Lyn S. Espinosa

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I'm Monica Lyn S. Espinosa, a customer-service oriented professional with experience in ESL teaching and back-office support. I enjoy clear communication, problem solving, and helping customers and learners succeed. I am eager to contribute to a team that values productivity, adaptability, and ongoing personal and professional growth. I am seeking roles in education, customer support, or content creation where I can apply my strong communication skills and dedication to service.…I'm Monica Lyn S. Espinosa, a customer-service oriented professional with experience in ESL teaching and back-office support. I enjoy clear communication, problem solving, and helping customers and learners succeed. I am eager to contribute to a team that values productivity, adaptability, and ongoing personal and professional growth. I am seeking roles in education, customer support, or content creation where I can apply my strong communication skills and dedication to service.

Available to hire

I’m Monica Lyn S. Espinosa, a customer-service oriented professional with experience in ESL teaching and back-office support. I enjoy clear communication, problem solving, and helping customers and learners succeed.

I am eager to contribute to a team that values productivity, adaptability, and ongoing personal and professional growth. I am seeking roles in education, customer support, or content creation where I can apply my strong communication skills and dedication to service.

Skills

Copywriting

Experience Level

Copywriting

Beginner

Language

English

Fluent

Work Experience

ESL Teacher at Native Camp (Golden Great Peak Inc.)

October 1, 2018 - January 1, 2021

English as Second Language Teacher to Japanese students.

Customer Service Associate at Tech Mahindra

June 1, 2020 - February 1, 2022

Account: UPS (United Parcel Service). Back office shipments processing.

Customer Service Representative at Concentrix

March 1, 2022 - October 1, 2022

Account: Comcast. We assist customers who had issues with their internet, cable and landline.

Customer Care Representative at EXL Service

October 1, 2022 - April 1, 2023

Account: Aetna (Healthcare). We cater to providers (doctors, nurses, physician assistant, etc.) who had inquiries about a specific benefit of a member.

Merchant Support Advisor at IntouchCx

September 1, 2023 - April 1, 2024

Account: Shopify (eCommerce). We help merchants who had issues and inquiries about their store or Shopify.

Prior Authorization Assistant at Optum Global Solutions

September 1, 2024 - March 1, 2025

Account: Prior Authorization. Assist providers in initiating PA for a specific medication a patient’s needs.

Sales Specialist at TDCX

July 1, 2025 - October 1, 2025

Account: Apple (Sales).