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I am a Digital Marketing postgraduate with over 13 years of experience in customer service, hospitality, people management, and small business operations. I am currently the Bakery Manager at Una Bakery in Christchurch, New Zealand, where I lead daily operations, deliver exceptional customer service, manage staff recruitment and training, and drive promotions and social media engagement while completing my NZQF level 8 digital marketing qualification. I am seeking remote opportunities worldwide with the option for relocation or internal transfer to Australia in the future, leveraging my cross-functional background in operations, marketing, and team leadership to help brands grow.…I am a Digital Marketing postgraduate with over 13 years of experience in customer service, hospitality, people management, and small business operations. I am currently the Bakery Manager at Una Bakery in Christchurch, New Zealand, where I lead daily operations, deliver exceptional customer service, manage staff recruitment and training, and drive promotions and social media engagement while completing my NZQF level 8 digital marketing qualification. I am seeking remote opportunities worldwide with the option for relocation or internal transfer to Australia in the future, leveraging my cross-functional background in operations, marketing, and team leadership to help brands grow.

Carolina Fontanella

Social Media Manager, Digital Marketer, Content Creator, +2

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I am a Digital Marketing postgraduate with over 13 years of experience in customer service, hospitality, people management, and small business operations. I am currently the Bakery Manager at Una Bakery in Christchurch, New Zealand, where I lead daily operations, deliver exceptional customer service, manage staff recruitment and training, and drive promotions and social media engagement while completing my NZQF level 8 digital marketing qualification. I am seeking remote opportunities worldwide with the option for relocation or internal transfer to Australia in the future, leveraging my cross-functional background in operations, marketing, and team leadership to help brands grow.…I am a Digital Marketing postgraduate with over 13 years of experience in customer service, hospitality, people management, and small business operations. I am currently the Bakery Manager at Una Bakery in Christchurch, New Zealand, where I lead daily operations, deliver exceptional customer service, manage staff recruitment and training, and drive promotions and social media engagement while completing my NZQF level 8 digital marketing qualification. I am seeking remote opportunities worldwide with the option for relocation or internal transfer to Australia in the future, leveraging my cross-functional background in operations, marketing, and team leadership to help brands grow.

Available to hire

I am a Digital Marketing postgraduate with over 13 years of experience in customer service, hospitality, people management, and small business operations. I am currently the Bakery Manager at Una Bakery in Christchurch, New Zealand, where I lead daily operations, deliver exceptional customer service, manage staff recruitment and training, and drive promotions and social media engagement while completing my NZQF level 8 digital marketing qualification.

I am seeking remote opportunities worldwide with the option for relocation or internal transfer to Australia in the future, leveraging my cross-functional background in operations, marketing, and team leadership to help brands grow.

Skills

Copywriting

Experience Level

Copywriting

Intermediate

Language

English

Advanced

Work Experience

Bakery Manager & Barista at Una Bakery

May 1, 2012 - Present

Led daily bakery operations, delivering exceptional customer service and sales, barista duties and shop presentation; recruited, onboarded and trained staff; coordinated team and daily operations; created social media content and engaged customers; generated promotional content ideas; managed stock control and cash handling.