Available to hire
I am driven, has a strong work ethic, am a team player, and have a positive mindset, result-oriented
i have worked in BPO industry for 10 years: keypoint annotation, mortgage, sales, finance, chat and email support
Skills
Experience Level
Intermediate
Work Experience
Key-Point Annotation Specialist at Concentri x Davao
January 1, 2021 - January 1, 2025Label and tag key points according to predefined guidelines; ensure accuracy, consistency, and relevance of annotations; remove redundant information while preserving core meaning; review and revise annotations based on quality standards or feedback; collaborate with reviewers to maintain alignment; meet productivity and quality benchmarks within deadlines.
Mortgage Banking Professional at JP Morgan Chase - BGC
January 1, 2015 - January 1, 2019Serve as primary point of contact for borrowers, providing updates on loan applications, approvals, and closings; assist customers with mortgage inquiries, payment questions, escrow accounts, and account maintenance; review and verify loan documentation for completeness and accuracy; coordinate with loan officers, underwriters, processors, and third parties to ensure timely loan processing; explain mortgage products, rates, terms, and policies in a clear, customer-friendly manner; resolve customer issues, complaints, and discrepancies.
Customer Service Representative - Prepaid Debit Card at IBEX Davao Netspend
January 1, 2013 - January 1, 2015Assist customers with prepaid debit card inquiries, including card activation, balance checks, transactions, fees, and limits; handle disputes, chargebacks, lost or stolen cards, and fraud-related issues in accordance with company policies; educate customers on card features, terms, and compliance requirements (e.g., KYC, AML regulations); update and maintain accurate customer and account records in card management systems; resolve customer issues efficiently while meeting service-level and quality standards; escalate complex or high-risk cases to appropriate teams when necessary; ensure compliance with financial regulations and data privacy standards; document interactions clearly for audit and quality review purposes.
Education
Qualifications
Industry Experience
Financial Services, Professional Services, Media & Entertainment
Skills
Experience Level
Intermediate
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