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Customer service professional and administrative assistant. With over 10 years of experience in client relations, administrative coordination, and customer support. Highly skilled in assisting international clients across the USA, Australia, and New Zealand, with strong expertise in cross-time-zone communication, CRM management, order processing, and issue resolution. Known for delivering efficient, empathetic service and maintaining accuracy in fast-paced environments, with experience supporting customers via email, phone, and chat.…Customer service professional and administrative assistant. With over 10 years of experience in client relations, administrative coordination, and customer support. Highly skilled in assisting international clients across the USA, Australia, and New Zealand, with strong expertise in cross-time-zone communication, CRM management, order processing, and issue resolution. Known for delivering efficient, empathetic service and maintaining accuracy in fast-paced environments, with experience supporting customers via email, phone, and chat.

Nancy C. Lecena

Digital Marketer, Content Strategist, Data Collector, +5

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Customer service professional and administrative assistant. With over 10 years of experience in client relations, administrative coordination, and customer support. Highly skilled in assisting international clients across the USA, Australia, and New Zealand, with strong expertise in cross-time-zone communication, CRM management, order processing, and issue resolution. Known for delivering efficient, empathetic service and maintaining accuracy in fast-paced environments, with experience supporting customers via email, phone, and chat.…Customer service professional and administrative assistant. With over 10 years of experience in client relations, administrative coordination, and customer support. Highly skilled in assisting international clients across the USA, Australia, and New Zealand, with strong expertise in cross-time-zone communication, CRM management, order processing, and issue resolution. Known for delivering efficient, empathetic service and maintaining accuracy in fast-paced environments, with experience supporting customers via email, phone, and chat.

Available to hire

Customer service professional and administrative assistant. With over 10 years of experience in client relations, administrative coordination, and customer support. Highly skilled in assisting international clients across the USA, Australia, and New Zealand, with strong expertise in cross-time-zone communication, CRM management, order processing, and issue resolution. Known for delivering efficient, empathetic service and maintaining accuracy in fast-paced environments, with experience supporting customers via email, phone, and chat.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

E-Commerce Manager at Again Faster

September 15, 2014 - Present

Managed financial records and transactions using QuickBooks. Prepared accurate payroll and ensured timely salary disbursement. Generated and distributed payslips to employees. Provided responsive customer service, addressing inquiries and concerns. Performed data entry to maintain up-to-date records and reports. Created and managed social media content to boost brand visibility and engagement. Provided responsive technical service support to resolve client issues promptly.

Client Relations, Administrative Coordinator & Digital Marketing at AU/NZ Client Relations & Recruitment Coordination (Freelance)

January 1, 2022 - Present

Managed client relations with AU/NZ clients, recruitment coordination, and digital marketing support; maintained high-volume client communications; prepared financial and administrative documentation; supported CRM and social media activities.

Client Relations, Administrative Coordinator & Digital Marketing at Again Faster AU/NZ

January 1, 2022 - Present

Managed client relations, recruitment coordination, and digital marketing. Maintained high‑volume email and client communications; processed financial records and transactions using QuickBooks; prepared accurate payroll data and payslips; ensured timely payroll disbursement. Coordinated orders, inventory, and CRM data; created social media content to boost brand visibility and engagement; optimized workflows and provided professional customer service.