Hi, I'm Zamzam Eggeh Laval, a seasoned sales professional with a track record of exceeding targets across multiple industries. I excel at building strong customer relationships, expanding markets, and guiding teams to deliver exceptional service. I also have abackground in managing day-to-day operations, data entry, and cross-functional coordination with engineers, insurers, and clients. I bring a flexible, team-oriented mindset and am comfortable working independently. I speak English and French fluently, and I’m willing to travel to support clients and projects. My experience ranges from retail fashion to administrative support and research, enabling me to adapt to diverse environments and deliver results on time.

Zamzam Eggeh

Hi, I'm Zamzam Eggeh Laval, a seasoned sales professional with a track record of exceeding targets across multiple industries. I excel at building strong customer relationships, expanding markets, and guiding teams to deliver exceptional service. I also have abackground in managing day-to-day operations, data entry, and cross-functional coordination with engineers, insurers, and clients. I bring a flexible, team-oriented mindset and am comfortable working independently. I speak English and French fluently, and I’m willing to travel to support clients and projects. My experience ranges from retail fashion to administrative support and research, enabling me to adapt to diverse environments and deliver results on time.

Available to hire

Hi, I’m Zamzam Eggeh Laval, a seasoned sales professional with a track record of exceeding targets across multiple industries. I excel at building strong customer relationships, expanding markets, and guiding teams to deliver exceptional service. I also have abackground in managing day-to-day operations, data entry, and cross-functional coordination with engineers, insurers, and clients.

I bring a flexible, team-oriented mindset and am comfortable working independently. I speak English and French fluently, and I’m willing to travel to support clients and projects. My experience ranges from retail fashion to administrative support and research, enabling me to adapt to diverse environments and deliver results on time.

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Language

English
Fluent
French
Fluent

Work Experience

Business Support Analyst / Administrative Assistant at Rina Classification and Certification Canada LTD
March 1, 2024 - Present
Opened jobs and created quotes, prepared commercial offers, and managed invoices/credit notes and collections. Maintained office supplies, tracked leads in Excel, and served as the main contact for internal and external clients. Organized calendars and performed general administration. Scheduled appointments for new job cases (damage shipments and claims), coordinated with insurance companies and consignees to settle claims, and assisted engineers and planning offices to prepare offers. Managed accounts payable tracker, filing, and handled two company emails.
Legal Assistant / Legal Secretary at Notary Yasmine Bensalem
October 1, 2023 - December 31, 2023
Welcomed clients, answered calls, sorted messages and emails, scheduled appointments, opened files in Procardex, and gathered information from clients, brokers and banks. Handled general office administration, prepared meeting rooms, and worked on certified copies (Will, POA, Will revision). Organized calendar, prepared email quotes for clients (Wills, Procuration, real estate, consultations, notarization).
Sales Representative / 3rd Key at Desigual Laval
January 10, 2020 - January 14, 2023
Increased sales by advising on purchases and promoting additional products, achieved weekly goals, and delivered excellent customer service. Trained and mentored new sales associates, presented product benefits, and contributed to visual merchandising. Managed DHL shipments, weekly inventory, responded to company emails, handled invoicing for in-store and online orders, and performed fashion administration including store opening/closing, payroll, data entry, cash handling, and deposits.
Research Associate at Retail Data, LLC
April 1, 2023 - Present
Entered data with accuracy and speed, visited retail stores in Laval and Montreal to collect prices, and tracked business opportunities in Excel. Demonstrated ability to work independently and meet deadlines.
Sales Consultant at Kanel Spices
November 1, 2018 - February 1, 2020
Used consultative selling to understand customer needs, assisted walk-in customers, and built relationships to drive sales. Maintained attractive merchandising, conducted on-site demonstrations, and supported inventory management.
Crew Member at Restaurant La Belle et La Boeuf
June 1, 2018 - August 1, 2018
Followed food safety protocols, took orders and prepared meals, ensured cleanliness of prep areas, and collaborated with team to fulfill orders and meet goals.
Calling Centre Agent at EcoVert/ Green Energy Program
January 1, 2016 - March 31, 2017
Cold/warm calling to promote heating systems, managed inbound inquiries, and used persuasive scripts to convert leads to sales appointments.
Temporary Animator at Centre de Loisirs Monseigneur Pigeon
February 1, 2023 - May 31, 2023
Worked with kids and adults, performed administrative tasks, and handled reception duties. Worked well under pressure.

Education

Certificate at Concordia University
April 1, 2021 - January 1, 2022
Bachelor’s degree in Classical Archaeology and Ancient History at Concordia University
January 1, 2022 - January 1, 2023

Qualifications

RCR Certification
January 11, 2030 - February 1, 2026

Industry Experience

Retail, Professional Services, Education